Patient Financial Advocate

As our Financial Counselor, you will work counseling those who are responsible for payments to the hospital. You will compassionately educate patients about their responsibilities and potential payment options during the financial counseling session. You will also obtain any necessary pre-certifications or authorizations and assist with any financing and/or third-party applications.

To thrive in this position, you will act with a strong sense of patient care and attention to detail. You will explain financial responsibilities for services received, payment options, and collection steps to patients or the person/people responsible for payment. You should feel comfortable communicating insurance benefits and recommending alternative payment sources when needed. You should also feel comfortable contacting insurance carriers or other sources and always act as an advocate for the patient.

We train! Although healthcare experience is not necessary to thrive in this position, it is helpful to have some financial background and knowledge of State and/or Federal assistance. Call center experience is a plus as the work environment can get very busy. Strong customer service skills are a must!

Since this work is done in a hospital setting, you should be able to interact and communicate with empathy and professionalism with those who may be ill. You must also be up to date on all vaccinations (including but not limited to COVID-19 and annual flu shot), pass a drug test, and pass a background check prior to hire.

Responsibilities:

• Communicating over the phone and in person with patients and/or those responsible for treatment payments. You will interact with Case Management, Clinical Staff, Medicaid Vendors, and Family Independence Agencies to assist patients and families in completing financial assistance applications and determine eligibility/coverage.
• Multi-tasking and entering information into computers accurately and as quickly as clients can speak.
• Proactively start the process for collecting prepays due and perform follow up activity to ensure maximum collection is achieved.
• Contacting managers, physicians, and departments of possible delays of service for any elective, urgent admissions, procedures, and scheduled testing which have not been approved prior to the date of service.
• Identify hospital, public and private financial assistance programs for patients unable to meet their financial obligations.
• A team you can rely on. We care about your progress toward career goals at R1 RCM Inc.

Requirements:

• High School Diploma or GED
• Excellent customer service experience

At R1, we are committed to promoting diversity, equity, and inclusion. We are proud to be an equal opportunity employer. We do not discriminate based on age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status or any other characteristic protected by federal, state, or local law. We are committed to providing a workplace free of harassment.

If you need assistance or an accommodation to complete any part of the job application process, please contact us at 312-496-7709 or [email protected] for assistance.