IT Support Specialist I
Description
Position Summary
The IT Support Specialist I is responsible for on-site and remote support for computer network systems ensuring courteous, timely and effective resolution of client issues.
Installs, maintains, and supports network systems including computers, mobile devices, telephony, and peripheral equipment.
Due to the nature of the hospital services, this position will be required to work a variable schedule to ensure systems availability 24 hours 7 days a week.
The work schedule will be adjusted on a regular basis by the IT Systems Lead to fit the needs of the Crystal Clinic Orthopaedic Center.
Essential Job Functions / Accountabilities
Provides user technical support on-site and remotely via telephone for hardware and software support issues, user account support, mobile device setup and support, and supporting Virtual Desktops and remote connections.
Records all support requests and solutions in ticketing software, escalates and coordinates support actions with other staff as needed, and communicates resolution to the client.
Installs / Configures / Maintains information systems and corresponding equipment, including PC network installations and user configurations according to CCOC network standards.
Maintains inventory logs of all equipment.
Performs proactive hardware and software maintenance, including workstations and peripheral equipment.
All other duties not specifically assigned.
Position Requirements
Education : High School diploma or GED required. Associate's Degree in Computer Technology or working towards a Computer Technology degree preferred.
Experience : One (1) year of demonstrated experience in an IT customer service field required.
Technical Skills : Experience with computers, setup of hardware, installation of software and troubleshooting. Working knowledge of Microsoft desktop operating systems being used in a domain environment.
Certifications / Licenses / Registrations : N / A
Requirements
Schedule : 40 hours per week
Status : Full-Time
IT Support Specialist I
Essential Job Functions/Accountabilities Provides user technical support on-site and remotely via telephone for hardware and software support issues, user account support, mobile device setup and support, and supporting Virtual Desktops and remote connections. Position Summary The IT Support Special...
Technical Support Specialist
Communicate with service technicians to make sure account numbers match up with location the Service tech's are at (If service tech says I am at job site 1234, our Admin Support Specialist need to look up account 1234 on their proprietary software system and verify when the installation has been com...
Technical Support Specialist
Communicate with service technicians to make sure account numbers match up with location the Service tech's are at (If service tech says I am at job site 1234, our Admin Support Specialist need to look up account 1234 on their proprietary software system and verify when the installation has been...
Technical Support Specialist
Responsibilities • Provide technical support to end-users, addressing hardware and software issues promptly and effectively • Troubleshoot hardware including printers, PC's, laptops, servers, and audio/visual equipment to ensure optimal performance • Train end users on IT applicat...
Senior Technical Support Specialist
Assist with pre-sales technical support and project implementation. Troubleshoot Microsoft Windows Server (All Supported OS). Provide support for LOB applications and mission-critical hardware. Provide support for Active Directory, Hosted Desktop, Terminal Servers, VMware, and Group Policy. ...
Robotic Weld Technician (2nd shift)
Evaluate the efficiency and reliability of industrial robotic systems, reprogramming or calibrating to achieve maximum quantity and quality. Familiar with Electricity Multitasking. That means if you get the recruiter in touch with the right candidate, you will be rewarded that mount in a lump sum on...
Supervisory IT Specialist (Direct Hire) (9 Month Register)
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, par...
Application Support Analyst | IT Product Management Department
Requisition ID:196708 Position Overview Summary: We are seeking a dedicated and skilled Application Support Analyst to join our dynamic team. Testing and Quality Assurance: Collaborate with development teams to conduct testing and quality assurance activities, ensuring that software updates and enha...
Technical Support Specialist
Support other duties as assigned through Technical Support management. Tosoh remains at the forefront with a world class network of research facilities, scientists, engineers and customer support specialists. TBI) customers, employees and applicable distributors with respect to TBI product lines and...
IT Support Officer (Akron) (Dispatch/On Demand Request)
The ability to communicate effectively in both oral and written form with clients and end-users is compulsory. Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at. This role will provide onsite/ on-call assistance...