Job Description
Job Description
Job Title : Customer Service Representative
Location : Onsite in Tewksbury, Massachusetts, 01876
Schedule : Monday - Friday morning shift
Start Date : 7 / 15th
Pay : $20 - $22 / hr. Paid weekly
Job Description :
The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues.
- Perform Customer Service Support functions as the first point of contact with the customer
- Adhere to ISO9001 Customer Service Procedures and Work Instructions
- Maintain Quote Log and Production Order Log Tracking Database
- Utilize the ERP-LX (Order Entry) system
- Provide Part, Pump, Motor quotes to customers as required
- Assist with Warranty claim Processing
- Assist with Credit Memo / No Charge requirements
- Preparing the customer communication folder
- Perform Order Entry Processing and provide Order Status updates as required
- Process Change orders (address changes, schedule date, carrier changes)
- Assist Sales teams with customer support activities
Additional Skills & Qualifications :
- High School Diploma or GED required
- Strong financial / accounting skills required (ability to calculate pricing, discounts, quotes, etc.)
- Seeking someone with knowledge in SAP
- 1-3 years experience as a Customer Service / Order Entry Rep. (need someone who has dealt with customers regarding parts, quotes, updates on orders, etc.)
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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