SUMMARY :
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, customer support and other queries.
RESPONSIBILITIES :
As first tier response, answers customer questions and inquiries through calls and emails; when appropriate, forwards to other appropriate staff for answer / resolution;
follows-up to ensure response to customer occurs in a timely manner.
Interacts with customers to ensure order is correct; confirmation is provided and any required
follow-up occurs.
- Develops and maintains excellent relationships with customer base.
- Works with logistics, accounting, and delivery to ensure best possible customer satisfaction.
- Collaborates with production / manufacturing to determine overview of planning and scheduling
of orders.
- Works with distributors of various product lines.
- Calculates estimates, quotes and pricing.
- Collaborates with additional company departments to assist customers with quotes and orders.
- Researches product lines to assist in customer inquires.
- Responds to technical support questions.
- Attends trade shows.
- Occasional local travel
- Enters orders / data into database and maintains customer files / databases.
- General office duties to include but not limited to : maintain office supply inventory,
order supplies and assist with directing incoming calls.
TYPICAL EDUCATIONAL AND RELEVANT EXPERIENCE :
Associates Degree highly desirable or 2-3 years customer service experience in HVAC or
Technical industry.
Strong computer skills; Microsoft Office, manufacturing software and / or order entry system
a plus.
SKILLS REQUIREMENTS :
- Excellent etiquette; ability to stay calm under pressure and deal with customer objections
- Can communicate well at all levels, both internally and externally
- Detail-oriented
- Strong organizational and prioritization skills
- Solid problem solving and analytical skills
- Ability to work independently and collaboratively in a team environment
- Computer proficiency
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990.
We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
Customer Service Representative (Work from home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Customer Service Representative Fueler/Washer
Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. Customer Service Representative Fueler/Washer. Why join Penske as a Customer Service Representative, you ask? It’s simple. Excellent custome...
Spanish Bilingual Customer Service Representative - Work from Home
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services. In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls fo...
Customer Service Representative
Customer Service Representatives. Customer Service Representative Description: . The CSR will drive customer satisfaction and revenue by exemplifying a customer-centric attitude delivering superior service. Build positive relationships by identifying customer needs, researching issues, resolving cu...
Customer Service Representative
As first tier response, answers customer questions and inquiries through calls and emails; when appropriate, forwards to other appropriate staff for answer/resolution; follows-up to ensure response to customer occurs in a timely manner. Associates Degree highly desirable or 2-3 years customer servi...
Senior Customer Service Representative
In the role of Senior Customer Service Representative, you will be responsible for answering inbound calls from policyholders and their representatives that have questions regarding an existing Long Term Care policy. At least one year of customer service experience, preferably in a call-center envir...
Customer Service Representative
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...
Customer Service Representative
We are currently recruiting top talent for our Central and Pacific time zones for Medicare Retiree Solution Customer Service Centers. Our goal is to provide compassionate, innovative, and proactive customer service to our Medicare members. Customer Service Experience Preferred. Anchored in our brand...
Customer Service Representative
The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. Customer Service Representative (CSR). Customer Service Representative:. Excellent customer service skills. ...
Customer Service Representative II
The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues. Customer Service Representative II. Perform Customer S...