Technical Services Coordinator

The Technical Services Coordinator oversees and coordinates the biomedical and field service technicians assigned to a designated location, ensuring that medical equipment at the office and customer locations is timely and cost-effectively inspected, repaired and maintained.

The Technical Services Coordinator ensures that accurate and detailed equipment records are kept, assists in growing technical services revenue and supports key daily office functions.

The Technical Service Coordinator who works at a district office location also assists in managing the supply inventory and ensuring the accuracy and timeliness of customer billing functions.

Knowledge and Physical Requirements

Associate’s degree in an Applied Science (electronics or biomedical equipment technology preferred) or equivalent military training required;

Bachelor’s degree preferred.

• At least 1 year of technical experience.
• Knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers and medical equipment manufacturers.
• Medical equipment preventive maintenance, repair and handling experience. Able to read and understand technical manuals and electric / pneumatic schematics.
• Demonstrated competency to perform operational verification procedures, preventive maintenance and repair service on various equipment.
• Proficient in the use of test equipment.
• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
• Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.
• Valid driver’s license.
• Able to lift and / or push 75 pounds.

Behavioral Skills (How the jobholders must conduct themselves with other people.)

• Possesses quality orientation with a get it right the first time attitude.
• Complies with patient privacy laws in all matters.
• Effectively builds credibility and trust with customer administration, clinicians and staff.
• Maintains and projects confidence, enthusiasm and a professional image.
• Flexible, coachable.
• Demonstrates strong communication and presentation skills (listening, writing and speaking).
• Demonstrates team orientation and shows respect for others.
• Proactive and self-directed.
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
• Organized; prioritizes to meet deadlines.
• Customer-focused; willing to go above and beyond.

Practical Skills (Tasks that the job holder must be able to do and demonstrate.)

• Participates and partners with key staff members to promote revenue growth, cost containment and expansion of services with existing and potential customers.
• Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer, employee and service concerns, discrepancies and disagreements.
• Knowledgeable about business information and its inventory and billing systems.
• Maintains compliance with International Organization for Standardization (ISO) regulations, if applicable.
• Manages requisitions, parts and supply inventory and purchase orders.
• Completes required documentation, reports and updates to support business.
• Possesses knowledge of, and can articulate, policies and procedures.
• Ensures accurate documentation is completed in a timely manner to meet regulatory compliance needs.
• Provides focus and helps establish priorities for technical team.
• Ensures equipment incidents, recalls, upgrades and modifications are completed in compliance with directives and documented accordingly.
• Coordinates and trains technical services technicians. Provides cross and lateral training, emphasizing continuous improvement and teamwork, and provides on-going feedback with focused action steps for areas of improvement.
• Holds self and other technical services technicians accountable for completion of assignments.
• Maintains performance expectations to support operational budget.
• Proactively manages continuous improvement opportunities and initiatives.
• Performs other assigned duties.
1 day ago