job summary : Responsibilities :
Responsibilities :
- Answers incoming calls and processes orders.
- Resolves customer complaints, troubleshoots issues to determine best path for resolution.
- Correctly documents customer interactions and tracks call types.
- Maintains support service levels and upholds Luxottica’s Customer Service standards.
- Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
- Takes inbound phone calls for up-to 90% of assigned shift.
- Performs all other duties as assigned.
Skills : French, Interpersonal Sensitivity, Adapting to Change, Typing Skills, Basic Software Skills, Follow-up, Active Listening, Telephone Etiquette, Empathy, Customer Relations, ERP, CRM, Customer Service, Basic Computer Skills, Client Service, Customer Relationship Management, Customer support, Certified Financial Service Auditor, CUSTOMER ORDERS / SALES Experience : Experienced2 year(s)
responsibilities :
- Answers incoming calls and processes orders.
- Resolves customer complaints, troubleshoots issues to determine best path for resolution.
- Correctly documents customer interactions and tracks call types.
- Maintains support service levels and upholds Luxottica’s Customer Service standards.
- Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
- Takes inbound phone calls for up-to 90% of assigned shift.
- Performs all other duties as assigned.
qualifications : Experience
Experience
- Experienced
- 2 years
Education
- High School (required) skills :
- French
- French
- Interpersonal Sensitivity
- Adapting to Change
- Typing Skills
- Basic Software Skills
- Follow-up
- Active Listening
- Telephone Etiquette
- Empathy
- Customer Relations
- Customer Service
- Basic Computer Skills
- Client Service
- Customer Relationship Management
- Customer support
- Certified Financial Service Auditor
- CUSTOMER ORDERS / SALES
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