General Manager & Head Coach

As General Manager, you won’t just oversee daily operations you’ll set the tone and shape the culture of your club. You possess a unique combination of coaching expertise with strong operational leadership.

In this position you'll take full ownership of your AC location, recognizing that success and failure falls on your shoulders.

You’ll consistently identify ways to increase lead generation and client retention, exceed sales goals, improve operational efficiency, and strengthen the overall client experience and impact of the brand.

The right person for this role operates with strong integrity and is a key representative of The Athletic Club’s core values.

Specific Responsibilities Include :

Coaching, Client Experience & Community

Oversee and ensure the growth and engagement of membership, maintaining ultimate accountability for overall client satisfaction and retention

Uphold the Athletic Clubs Values : Welcoming, Consistent, Attentive, Accountable & Intentional

Deliver an average of 15 classes per week

Address and resolve client inquiries, concerns, and feedback

Cultivate an unparalleled sense of community through regular squad WhatsApp communication, member awards & recognition and member check-in calls

Regularly attend at least one workout per week

Collaborate with Head of Marketing to ensure a steady number of inbound leads from marketing efforts

Manage CRM & operational systems (Mindbody & Kilo)

Team Leadership & Culture

Directly manage club Community Manager and coaches to deliver all classes to the excellence standard of The ACs

Foster and encourage mutual trust, respect,inclusivity and accountability

Develop and nurture constructive and cooperative working relationships, both client and business-facing

Stay immersed in Company culture by participating in classes, special events, and team building activities

Evaluate performance and support employee growth through company feedback processes

Manage labor schedules to ensure proper coverage and alignment with budget

Facility Management

Uphold exceptional cleanliness standards and ensure consistent maintenance across the entire facility

Ensure accurate inventory management while organizing merchandise for optimal aesthetic

Requirements

Passionate about The Athletic Clubs vision, brand, and culture and belief in the importance of a healthy lifestyle

NASM CPT or equivalent

2+ years minimum experience in a supervisory role in the health and fitness, or hospitality-related industry

Strong sales, business and financial acumen to analyze key operational decisions

High EQ, positive attitude with an obsession for cultivating community

An excellent communicator across all mediums

Strong work ethic and thrives in a fast-paced environment

Additional Qualifications :

Must be able to kneel, bend, reach, climb, stand for periods of time, lift and carry a minimum of 30 lbs

CPR, First Aid, and AED Certified

Full-time availability and flexibility to work a non-traditional work schedule, which may include early mornings, late evenings, weekends, and some holidays