Technical Escalation Engineer

VirtualVocations
Norwalk, California, United States
Full-time
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A company is looking for a Technical Escalation Engineer.Key Responsibilities : Monitor clusters using internal tools to detect and troubleshoot issues promptlyRespond to alerts and incidents, following SOPs and escalation processesCollaborate with various teams and stakeholders to ensure effective incident resolutionRequired Qualifications : Proven experience as a NOC Operator or in a similar network monitoring roleStrong understanding of networking concepts, protocols, and technologiesWillingness to work in a 24 / 7 shift-based environment, including nights, weekends, and holidaysDetail-oriented and committed to maintaining accurate documentationDemonstrated commitment to continuous learning and self-improvement

8 days ago
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