Desktop Support Specialist

Position Type : Full time

Full time

Location :

Los Angeles, CA 90066

Onsite Flexibility : All Onsite,

All Onsite,

Pay Range :

$21.43 - $25.00 on W2 (USD)

Shift start time and end time? 8-5 M-F + afterhours stand-by

Driving or Non-Driving? Non-Driving

Will the individual be required to work on site / is this remote? at customer sites

Job Description :

As a Desktop Support Specialist, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, and standard software at customer sites, and / or depot locations.

This is a journeyman position for the typical desk side support technician.

You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.

You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.

Your assignments will range in complexity, from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs / laptops, and installing and optimizing HW / SW products.

Skills :

This role requires both MAC OSx and Windows 10 / 11 experience in a professional setting.

Must have MAC Skills and experience, MAC OS, Windows 10 / 11

Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING

Responsibilities :

Provides support for software, hardware for desktops, and laptops.

Provides maintenance and support on legacy products.

Installs and maintains PCs and associated software, and peripherals.

Performs installs, moves, adds and changes as required.

Tests and certifies PCs and client approved applications.

Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanor, and dress. Ensures customer satisfaction throughout the service delivery transaction.

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

May be required to assist with support of servers or network devices with guidance through support. Certification not required.

Employee Benefits :

At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits :

Four options of Medical Insurance

Dental and Vision Insurance

401k Contributions

Critical Illness Insurance

Voluntary Permanent Life Insurance

Accident Insurance

Other Employee Perks

About LanceSoft

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients.

We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias.

We provide Global Workforce Solutions with a human touch.

EEO Employer

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time