Contract Customer Marketing Coordinator

Job Description

Job Description

We're looking for a motivated Customer Marketing Coordinator to support the execution of customer advocacy initiatives and campaigns.

You will collaborate closely with the Customer Marketing Lead to help drive engagement, maintain organization across key tools, and assist in delivering on customer programs.

Please note, This is a short-term project intended for a temporary assignment for a minimum of 6 months.

Responsibilities :

• G2 Reviews Management : Assist in gathering and organizing customer reviews on G2 and other review platforms to amplify positive customer feedback.
• Tool Organization & Maintenance : Maintain organization and project tracking in Airtable, Asana, Salesforce, and Marketo, ensuring smooth operations across all tools.
• Customer Advocacy Engagement : Coordinate and send out gifts or rewards for customers participating in advocacy initiatives, such as case studies or reviews.
• Customer Referral & Reference Programs : Help launch, manage, and execute Vimeo's customer referral and reference programs, ensuring seamless participation and follow-up.
• Customer Advisory Board Support : Assist in the planning and execution of events and materials for Customer Advisory Board meetings, working with internal and external stakeholders.
• Case Study & Customer Stories Creation : Collaborate with the Customer Marketing Lead, creative, and content teams to populate briefs and interview questions, and liaise on the development of customer case studies and spotlight stories.

Qualifications :

• Bachelor's degree in Marketing, Communications, or a related field.
• Experience at global, B2B / SaaS public companies operating in multiple countries, bonus if it's in the technology industry.
• Experience in Customer Advocacy : 2+ years of experience working in customer marketing, advocacy, or related roles within B2B SaaS companies.

Familiarity with G2, Capterra, and marketing automation tools is a plus.

• Organized & Detail-Oriented : Demonstrated ability to manage multiple tasks simultaneously, staying organized in Airtable, Asana, Salesforce, and other key platforms.
• Strong Communicator & Team Player : Ability to work collaboratively across teams, liaising between marketing, creative, and content teams effectively.
• Tech-Savvy & Adaptable : Comfortable using technology platforms (Airtable, Marketo, Salesforce), with a willingness to learn and explore new tools.
• Results-Oriented : Focused on executing projects that drive measurable outcomes for Vimeo's customer advocacy efforts.
• Proven track record of successfully managing high-impact, high-visibility projects in collaboration with multiple functions and key stakeholders
• Must have experience using Slack and Google Gemini (or ChatGPT or other AI equivalent) in your daily workflow.
• Project management should be a passion for you.
• MS Excel or Google Sheets proficiency is a must.

Hourly Rate : $32.00- $40.00

About Us :

Vimeo (NASDAQ : VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life.

We proudly serve our community of millions of users from creative storytellers to globally distributed teams at the world's largest companies whose videos receive billions of views each month.

Learn more at www.vimeo.com.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community.

We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.