IT Helpdesk Support Specialist

Position : IT Helpdesk Support Specialist Location : Louisville, KY

Job Id : 565 # of Openings : 1 GlowTouch is looking for extraordinary IT Helpdesk Support Specialist to join our motivated and ambitious IT team.

Join us in our contact center and seize the opportunities of personal and professional growth! What Will You Do? As the IT Helpdesk Support Specialist , you will be instrumental in ensuring that IT performs as efficiently as possible by supporting a smooth employee onboarding / offboarding process, maintaining high security awareness, and ensuring knowledge sharing among team members.

The role is challenging but rewarding at the same time. You will solve real customer problems offering solutions that address the customer’s immediate technical needs.

Our goal is to continuously anticipate our customers’ evolving digital security needs to create best-in-class solutions aimed at keeping them safe.

You will see your impact every day. As we grow, you will have the opportunity to learn new technologies, products, and markets in a fast-paced, growth-oriented environment.

Most importantly, you’ll get to work with other talented people at a company where we are always Putting People First! Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company.

The position will be on-site in our offices located in Louisville, KY. This is not a remote or hybrid position. As the IT Helpdesk Support Specialist, you will :

• Support MDM solutions such as Intune.
• Support Corporate software such as Office 365, GSuite, Slack, and Zoom.
• Support telecom systems, including but not limited to 8x8 and Nextiva.
• Administer and help to improve a cost-effective, but highly functional helpdesk system.
• Keeping inventory of all hardware and software.
• Support Windows Server 2016, Microsoft Active Directory, Azure Active Directory and AWS Directory Services.
• Plan, direct, and manage information technology help desk projects such as the maintenance of and upgrades to hardware and software.
• Design and deploy new desktop services and enhancements to existing hardware, software, and operating systems; proactively identify opportunities for continuous improvement.
• Support productivity tools running on Windows and Mac.
• Support and help to enforce Change Management.
• Help to implement a smooth employee onboarding / offboarding process.
• Other duties as assigned.
• Maintain confidentiality on all company subjects so classified.

Who You Are : To be considered, candidates are expected to have the following :

• 2+ years of experience in the areas of end user support and maintenance of Mac and PC hardware and software in Help Desk role.
• 2 + years of experience in troubleshooting telecom systems and headsets.
• Excellent written and verbal communication skills.
• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues
• General Access control and CCTV knowledge.
• Experience deploying, implementing and managing Mac and PC Management Enterprise Solution (Microsoft Endpoint Management, Splastop, Citrix, Basic PBX and Cloud Phone knowledge, etc..)
• Knowledge of all Windows PC operating systems and Mac
• Working knowledge of essential Windows system administration and networking principles, e.g., Active Directory, TCP / IP configuration, DHCP, VPN, and DNS required
• Working knowledge of Office 365, GSuite, Azure, and Confluence required
• Any scripting experience
• Excellent customer service and communication skills
• Available for periodic 24 / 7 on-call and off-hours support

Who We Are : GlowTouch is a Louisville KY USA-based company that provides personalized contact center, business processing, and technology outsourcing solutions.

In nearly two decades of operations, we have grown from a few employees in a single location to global company with thousands of staff members who support an international clientele.

Putting People First is not just a motto; it’s who we are and what we do. We value our employees, customers, and communities.

We don’t hire for jobs; we help employees map out careers with us and have an enviable retention rate. Many clients have been with us for decades because we go beyond Location : The position will be on-site located at 9931 Corporate Campus Dr, Louisville, KY 40223.

This is not a remote or hybrid position. Education : Bachelor’s Degree required or equivalent combination of education and business experience Hours : Hours of Operations are normally Monday-Friday 8am-5pm but available after hours as needed Benefits : GlowTouch offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.

GlowTouch is a certified woman-owned business and an EOE employer that welcomes diversity.