Manufacturing - Operations Technician

Who Are We :

• The company also creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for more than 8.5 million vehicles.
• Currently operates in 15 countries and in 22 languages.
• The company is constantly looking toward the future, ensuring it creates relevant solutions today that will work tomorrow.
• Keeping its core principles front and center, is fueled by relationships, driven by impact, guided by what’s right, and energized by what’s next.

Culture :

• The company lives by its core values Do What’s Right, Lead with Grace, Win Together, and Own It in everything it does for its customers and team members.
• The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies : bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Job Description :

• VCC is a 24-hour 7 day a week operation that works to ensure enforcement sites are up, operating, and working for our government clients.
• We work to provide fast and reliable troubleshooting and monitoring for all devices that fall into our scope.

Position Overview :

• The Operations Technician is responsible for work in our Regional
• Operations team in the VCC.
• The Ops Technician is responsible for remote troubleshooting, site and roadside monitoring and general uptime for devices managed by the VCC.
• In this role you will be dedicated to keeping our clients roadside network devices online and operating at peak efficiency.

Essential Responsibilities :

• Ensure compliance with company policies and regulatory requirements.
• Maintain accurate and detailed records of all account documentation.
• Communicate effectively with advisors to resolve any discrepancies or issues.
• Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment.
• Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date.
• Ability to work all shifts in a 7x24x365 environment including rotating on call coverage
• Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality
• Ability to work in a fast-paced operational environment.
• Ability to work independently with minimal supervision.
• Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities.
• Ability to learn in an 'on-the-job' training environment.
• Participates in planning, daily stand-ups, backlogs sessions.
• Performs other duties and / or special projects as assigned.
• Identifies areas of opportunity to improve our service offering.
• Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s.
• Ability and willingness to learn new things, particularly new technology.
• Provide expert work order management through driving, following up and closure of assigned trouble tickets.

Qualifications :

• Preferred Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and / or two (2) years’ experience in Operations, Remote Troubleshooting or, any equivalent combination of experience and / or education from which comparable knowledge, skills and abilities have been achieved.
• Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals
• Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.
• Demonstrated knowledge of computing and data troubleshooting
• Demonstrated knowledge of network and remote system troubleshooting
• Demonstrated knowledge of data management and information technologies
• Experience in accurately and reliably interpreting data for determining appropriate action.
• Experience in managing multiple priorities.
• Preferred advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook.

Values :

• Do What’s Right We’re committed to doing the right thing for each other and for our customers integrity is our DNA.
• Lead With Grace We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
• Own It We foster a culture of accountability and excellence, where going the extra mile is standard practice.
• Win Together We are ambitious and like to win, but we know we win more when we include others and work together.
25 days ago