Responsibilities
- Compute charges for merchandise or services and receive payments.
- Prepare merchandise for display, or for purchase or rental.
- Recommend and provide advice on a wide variety of products and services.
- Answer telephones to provide information and receive orders.
- Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
- Keep records of transactions, and of the number of customers entering an establishment.
- Prepare rental forms, obtaining customer signature and other information, such as required licenses.
- Inspect and adjust rental items to meet needs of customer.
- Explain rental fees, policies and procedures.
- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
- Other projects and tasks as assigned by supervisor
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