Talent.com
Customer Success Manager

Customer Success Manager

Tabit.cloudAventura, FL, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Tabit is the master of mobile restaurant point-of-sale (POS) technology. We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level.

We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we’re looking for a tech-savvy and dedicated Customer Success Manager who will be accountable for onboarding and providing post-implementation support to our clients.

Through ‘get-to-know-you’ calls, email conversations, and on-site visits, you’ll build strong partnerships that will strengthen our client relationships. You’ll be the first point of contact for your assigned accounts, acting as subject matter expert and friendly face of our business.

ONLY APPLICANTS BASED IN BROWARD OR DADE COUNTIES, WILL BE CONSIDERED AT THIS TIME.

What You'll Love to Do :

  • Plan and execute restaurant implementations both locally and throughout the US utilizing sound judgment and service industry expertise to ensure outstanding results.
  • Build restaurant menus, activate order roles and order flows specific to customer's needs.
  • Maintain a “Customer-First” attitude with the ability to wow customers in all day-to-day interactions while exercising independent judgment and building strong relationships.
  • Business-savvy approach to dealing with customers - taking time to understand their needs and working toward delivering the best-desired outcome.
  • Establish a trusted advisor relationship with customers via email, phone, and on-site visits.
  • Conduct discovery meetings to deep dive into specific customer requirements (menu, items, promotions, integrations, etc.), to match our platform solutions against the needs of the customer.
  • Plan and execute training sessions pre-and-post onboarding.
  • Perform hardware and software staging while collaborating with 3rd parties such as network infrastructure companies.
  • Leverage prior restaurant and service industry expertise to provide top-notch consultative value to customers and companies.
  • Act as project and account manager for your customers in the assigned market.
  • Promote Company as the top leader in POS solutions in the territory.

Who You Are :

  • Must have 3-5 years of prior restaurant / hotel / hospitality experience (general manager, assistant manager, bartender, waiter, waitress, shift manager, hostess, maitre’d, sommelier, chef, FOH, BOH, or server) – demonstrating an all-encompassing understanding of restaurant operations and business models.
  • Must be a “people person” – outgoing, friendly, and comfortable interacting with customers at length.
  • High EQ - patient, composed, assertive, and able to listen with attentiveness and care.
  • Basic to a mid-level understanding of standard technologies (networks, Wi-Fi, cloud technology, iOS, and Windows operating systems)
  • Sales and / or Account Management experience is a plus.
  • Project management experience preferred.
  • MS Office Skills (Excel, PowerPoint, Word)
  • Excellent analytical and troubleshooting skills.
  • CRM (Salesforce, MS Dynamics, etc.) preferred.
  • The Perks :

  • Competitive compensation package
  • Medical, Dental, Vision, 401(k) with company match, Life, STD, LTD, and accident insurance
  • Stock options
  • Health Savings Account
  • Free lunch and snacks in office
  • Pet Insurance
  • Employee Referral Program
  • Flex Spending plan
  • Cell phone allowance
  • Generous PTO and paid holidays
  • Hybrid or remote work environment
  • Amazing team culture
  • And much more!
  • About Us :

    Tabit uses business intelligence and point-of-sale technology, a real-time decision support system, and mobile applications to provide 360-degree holistic solutions that streamline restaurant operations, extend sales opportunities, and elevate the overall experience for both operators and their customers.

    Our platform uses business intelligence and point of sale to provide 360o holistic solutions that streamline restaurant operations, extend sales opportunities, and elevate the overall experience for both operators and their customers.

    serp_jobs.job_alerts.create_a_job

    Customer Manager • Aventura, FL, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    VirtualVocationsTamarac, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Customer Success Manager.Key Responsibilities Focus on high-value strategic accounts and develop comprehensive account strategies for long-term success Proactiv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Program Manager, Customer Success

    Program Manager, Customer Success

    VirtualVocationsBoca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Program Manager, Scaled Customer Success & Support.Key Responsibilities Build and lead the Scaled Tier 3 program, ensuring continuous evolution and effective management...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    VirtualVocationsBoca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Success Manager.Key Responsibilities Manage and strengthen relationships with K12 clients, ensuring satisfaction and retention Identify upselling and cross-sell...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Enterprise Success Manager

    Enterprise Success Manager

    VirtualVocationsBoca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for an Enterprise Success Manager to ensure clients realize the value of their Protective Intelligence technology platform. Key Responsibilities Drive platform adoption and as...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Specialist

    Customer Success Specialist

    VirtualVocationsTamarac, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Specialist to support customers with their booking management needs.Key Responsibilities Respond to inquiries from prospective and existing customers v...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Onboarding Success Manager

    Onboarding Success Manager

    VirtualVocationsFort Lauderdale, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for an Onboarding Success Manager (APAC).Key Responsibilities Guide and support Customers and Team Members through the onboarding journey Provide documentation and organize ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Customer Success Engineer

    Customer Success Engineer

    VirtualVocationsHialeah, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Engineer for Strategic Accounts.Key Responsibilities Serve as the trusted technical advisor for strategic customers Lead customer visits, executive br...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Customer Success Manager

    Customer Success Manager

    Tabit.cloudAventura, FL, US
    serp_jobs.job_card.full_time
    We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Senior Manager, Customer Success

    Senior Manager, Customer Success

    VirtualVocationsHialeah, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Manager, Customer Success (Audit, Risk & Compliance).Key Responsibilities Lead and develop a team of Customer Success Managers, fostering accountability and cont...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Head of Customer Success

    Head of Customer Success

    VirtualVocationsFort Lauderdale, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Head of Customer Success to lead customer retention and growth initiatives.Key Responsibilities Build and oversee systems to track customer adoption, engagement, and he...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Director

    Customer Success Director

    VirtualVocationsMiami, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Director to join their team remotely.Key Responsibilities Align customer success goals with company strategy and business objectives Design and execut...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Partner Success Manager

    Partner Success Manager

    VirtualVocationsMiami, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Partner Success & Growth Manager.Key Responsibilities Drive expansion revenue within existing partner accounts through data insights and strategic discussions Ensure c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Associate Manager

    Customer Success Associate Manager

    VirtualVocationsHollywood, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for an Associate Manager- Customer Success.Key Responsibilities Manage client relationships and oversee the opportunity management cycle Ensure delivery assurance by collabo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Director of Customer Success

    Director of Customer Success

    VirtualVocationsFort Lauderdale, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Customer Success.Key Responsibilities Own the full post-sale lifecycle including onboarding, engagement, renewal, and expansion Manage and mentor a departm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Scaled Customer Success Manager

    Scaled Customer Success Manager

    VirtualVocationsPompano Beach, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Scaled Customer Success Manager.Key Responsibilities Design and deliver scalable customer success programs for a large portfolio of accounts Leverage AI and automation...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Digital Client Success Manager

    Digital Client Success Manager

    VirtualVocationsFort Lauderdale, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Digital Client Success Manager to drive engagement, retention, and growth within their Build and execute client journey campaigns in HubSpot to enhance onboarding and pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Customer Success Operations Lead

    Customer Success Operations Lead

    VirtualVocationsBoca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Operations Lead.Key Responsibilities Own and manage Customer Success operational initiatives from strategy to execution Collaborate with leadership to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    VirtualVocationsFort Lauderdale, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Manager.Key Responsibilities Manage post-integration experiences for partner accounts, serving as their primary contact and advisor Drive platform ado...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Director

    Customer Success Director

    AnaplanMiami, FL, United States
    serp_jobs.job_card.full_time
    At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their comp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Manager - Legal AI

    Customer Success Manager - Legal AI

    VirtualVocationsBoca Raton, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Manager (Legal AI Solutions) - Courts.Key Responsibilities Engage with government executives to understand their goals and provide strategic guidance ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days