Program Manager-Enterprise Quality Management

Job Details Description Salary range is $70k to $k, with a midpoint of $k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including : Health Benefits : We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage;

comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.Long-Term Disability and Life Insurance.

Employee Assistance Program.Retirement Plans : a 10% of employee contribution with a 12% match by Sound Transit; b up to IRS maximum (employee only contribution).

Paid Time Off : Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service.

Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.

Parental Leave : 12 weeks of parental leave for new parents.Pet Insurance.ORCA Card : All full-time employees will receive an ORCA card at no cost.

Tuition Reimbursement : Sound Transit will pay up to $5, annually for approved tuition expenses.Inclusive Reproductive Health Support Services.

Compensation Practices : We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE : Under direction from the Enterprise Quality Management (EQM) Deputy Director, this position leads development of a sustainable agency-wide EQM Program Strategy program focused on ensuring a safe, reliable system for our passengers while adhering to established agency technical requirements and standards.

ESSENTIAL FUNCTIONS : The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Lead EQM Key Performance Indicator (KPI) development with agency knowledge / data management teams through analytical analysis, problem-solving, collaboration, automation, and operational effectiveness evaluation.

Analyze existing processes and tools utilized to find opportunities for process automation, conversions to e-Manuals / e-Guides, and other tools and options to improve effective work.

Demonstrate intermediate / advanced quantitative skills in Excel / VBA, Tableau / Power BI, and comfort with basic coding skills.

Develop, procure, and manage consultant contracts that may be needed to aid in the delivery of the EQM programmatic work.

Develop, implement, and manage EQM Communications Plan inclusive of EQM education, outreach, onboarding, and training through development of tools (e.

g., infographics, e-guides, e-manuals, etc.) in collaboration with Quality and other agency stakeholders.Provide support and guidance for EQM requirements implementation agency wide.

Oversee EQM Records Management.Collaborate with staff around the agency; able to respond tactfully, clearly, concisely, and respectfully while leading change through strategic advocacy.

Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.

Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and / or other employees.

It is the responsibility of all employees to integrate sustainability into everyday business practices.Other duties as assigned.

• MINIMUM QUALIFICATIONS : Education and Experience : Bachelor's degree in Public Administration, Business Administration, Project Management, Science or Engineering, or closely related field;
• Five years of experience in performing project management / implementation, research, analysis, and / or administration for planning, public policy, transportation, or construction;

Or an equivalent combination of education and experience. Required Knowledge and Skills : Ability to identify, analyze, and address a wide variety of issues and problems in a mature and highly professional manner in a high-intensity environment.

Highly motivated with demonstrated ability to take initiative and to think and plan strategically.Clear and effective verbal and written communication;

ability to distill complex, technical information into communications, report summaries, presentations, and talking points for a variety of audiences.

Strong relationship management and interpersonal skills, especially working with a variety of people; able to establish and maintain effective working relationships while working independently or as a part of a team.

Excellent organizational and time management skills with adaptability to meet changing demands and competing priorities with attention to detail and follow-through on all tasks.

Working knowledge in the fundamentals of capital project delivery in a public domain and be equipped to function well in a trailblazing environment and make progress in ambiguous territory.

Ability to coordinate with multiple stakeholders and facilitate cooperation. This includes tracking details, collaborating with diverse staff, facilitating meetings, writing / reviewing documents, communicating clearly, exercising independent judgment, taking initiative, and making informed decisions.

Preferred Knowledge and Skills : Knowledge of transit / transportation project management experience in the public sector or government agency.

Physical Demands / Work Environment : Work is performed in a hybrid office and field environment.Positions working in field may occasionally be exposed to dangerous machinery, extreme weather conditions, physical harm, hazardous chemicals, and / or extreme noise.

The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.