As Manager of Patient Care Experience , your mission is to lead the development and implementation of best practices that will create optimal outcomes and improve the healthcare experience of the patient and their family.
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
You are thought of as a compassionate, empathetic, collaborative thought leader who is self-directed, ambitious and has the ability to work autonomously.
Above all, you have a great passion for the patient’s experience! Among your leadership accomplishments are your proven skills to effectively manage change, and identify and implement solutions for challenging situations.
In this role you will have a seat-at-the-table,’ and report directly to the hospital CNO supporting all levels of clinical departmental leadership.
Your expertise driving improvement strategies via HCAHPS survey data and the observation of new and experienced nurses, charge nurses and leader patient roundings, are essential to your success.
Other Key Responsibility Areas (KRA’s) include :
- Effective communication with patients, families, leaders and physicians to garner feedback for the patient experience.
- Daily track and monitor patient experience data to collaborate with departmental leaders and create action plans with measurable success indicators.
- Research best patient care practices, collaborating with patient care experience managers across Kettering hospitals and utilize Press Gainey Analytics for insights into other hospital organizations for broader perspectives.
- Prepare and facilitate monthly patient experience review sessions communicating the HCAHPS performance survey data and comments to department leaders, along with proposed solutions for identified issues or areas of improvement.
- Utilize GAP Analysis to improve the clinician / patient interaction for patient safety.
Required Skills, Education, Attributes and Experience :
- RN with a Bachelor of Science in Nursing.
- Five years or more experience in clinical hospital environment, ideally in high acuity, critical care units such as the ED, ICU, Ambulatory Surgery, or the OR.
- Patient and family experience focused.
- Demonstrated positive interpersonal communication and critical thinking skills you will be called upon to share examples.
- Preferred certified Patient Experience Professional (CPXP).
Kettering Health is proud to be named by Truven Health Analytics as one of the 15 TOP Health systems in the country!
Ready to make a move and showcase your patient care experience leadership in a thriving, high growth, faith driven, patient centric environment?
Apply Today!
J-18808-Ljbffr
RN Charge Nurse Leader - Dayton - Cardiac Step Down (CVMU) - FT/Days
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or servi...
Engaging Family Medicine Residency Faculty Desired - Heart of Downtown Dayton, OH
Kettering Health Daytons Family Medicine Residency Program is searching for a board-certified provider to join their engaging faculty team! The team would ideally prefer for the incoming faculty member to have a few years of experience, but they are also open to considering new graduates with a pas...
Lead Pediatric Nurse, LPN/RN
The Lead Pediatric Nurse, LPN/RN – Kettering, OH position for Pediatric Associates of Dayton (PAD) directly supervises the nursing personnel at the Kettering, OH practice location. You will be expected to provide quality patient care on the floor and through telephone triage, and to perform other ta...
RN - Kettering - Progressive Care Cardiothoracic - FT/Days
Kettering Health Main Campus, formerly Kettering Medical Center, is the flagship hospital of Kettering Health and has been serving Kettering, Ohio and the Greater Dayton area since 1964. Kettering received the Outstanding Patient Experience Award by Healthgrades (2017-2019). Utilizing organizational...
IT Support Analyst - FT Days
Provide technical support of systems and processes to achieve compliance with Ohio’s Hospice’s standards for System Availability to ensure that stakeholders of Ohio’s Hospice have access to accurate and reliable systems and the information required to provide the highest level of end of life care. P...
MM MD/Linen Tech - Materials Distribution - Kettering - FT/Days
Kettering Health Main Campus, formerly Kettering Medical Center, is the flagship hospital of Kettering Health and has been serving Kettering, Ohio and the Greater Dayton area since 1964. Kettering received the Outstanding Patient Experience Award by Healthgrades (2017-2019). Awarded as one of the 50...
Advanced Practice Provider - APRN or PA - Primary Care - 1250 W. National Road - Englewood - FT
Working collaboratively across specialties, we offer patients a team-based model of carein which the patient is the most important member of the healthcare team. Skill of advocating on the behalf of the patient population and the profession through active participation in the health policy process. ...
Coder Certified - HIMS OP Coding - Miamisburg - FT/Days
Kettering Health Miamisburg, formerly Sycamore Medical Center, is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg, Ohio. RHIT/RHIA eligible candidates will also be considered with coding/abstracting experience preferred (must sit ...
Transporter/EKG Tech - Transportation - Beavercreek - FT/Days
Provides a variety of health care services and is home to 4 accredited Centers of Excellence including hernia and robotic surgery. Soin Medical Center has been serving residents of Greene, Western Clark, Eastern Montgomery, and Miami counties since 2012. Outstanding Patient Experience Award (2017-20...
RN - Beavercreek - Acute Care Internal Medicine 4 South - FT/Days
Provides a variety of health care services and is home to 4 accredited Centers of Excellence including hernia and robotic surgery. Utilizing organizational resources, the RN acts as a patient advocate for the delivery of safe care including delegation of care and participation in performance and pra...