IT Support Analyst - FT Days

What you should know about the IT Support Analyst position :

This is a FT on site position, M-F 8am-5pm

We provide superior care and superior services to patients at their end of life journey. Only those who have a heart for hospice will succeed

Job Summary / Purpose

IT Support will provide technical support in the use and application of IT systems and processes to the staff of Ohio’s Hospice.

This position provides three tier support (Tier 1 help desk support via phone, email and in person, Tier 2 onsite, field support, and Tier 3 - support for internal systems and processes).

This individual will ensure that IT applications and systems function and are used properly and securely. IT Support provides documentation, installation, administration, maintenance and support for Ohio’s Hospice systems, ensuring that Ohio’s Hospice staff has access to accurate and reliable systems and information required to provide the highest level of end of life care.

Key Responsibilities

• Provide technical support of systems and processes to achieve compliance with Ohio’s Hospice’s standards for System Availability to ensure that stakeholders of Ohio’s Hospice have access to accurate and reliable systems and the information required to provide the highest level of end of life care.
• Provide technical support of systems and processes to achieve compliance with Ohio’s Hospice’s standards for Help Desk Support to ensure that stakeholders of Ohio’s Hospice have access to accurate and reliable systems and the information required to provide the highest level of end of life care.
• Participate in the determination of priorities for system developments, acquisitions, maintenance and operations to support completion of the IT plan and budget.
• Develop documentation of IT systems and processes to ensure effective and efficient operations.
• Perform day-to-day computer tasks, such as user maintenance and system backups, IT inventory, including the issuing and recovery of IT assets provided to staff, to ensure the protection of organizational assets.
• Perform installations, upgrades and repairs to hardware, software, and peripheral equipment, following Ohio’s Hospice policies, procedures, designs or installation specifications to provide accurate and reliable systems.
• Research technical concepts, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Maintain the operation of IT systems and processes to ensure compliance with all applicable federal and state regulations, including HIPAA, accrediting agency standards, employment regulations, and all Ohio’s Hospice policies and procedures.

Qualifications

• A.S. in Technology related field or equivalent experience.
• Background in IT support / help desk.
• Experience with Microsoft Operating systems.
• Experience with GUI applications.
• Competent in telephone support.
• Ability to prioritize tasks.
• Valid Driver’s License (Safe Driving Record)
• State Minimum Auto Coverage

Benefits & Perks :

• Competitive Pay (we actually mean it!)
• Competitive Health, Dental, and Vision Insurance
• Short- & Long-Term Disability
• Life Insurance
• Paid Time Off
• Matching Retirement Plans
• Tuition Reimbursement
• Preparation for certification and pay incentive on Hospice certification achievement
• Scrubs provided
• Mileage reimbursement
• Organizational preceptor to assist with orientation and ongoing education
• Educational programs geared toward career advancement
• Career growth
• And much, much, more!

Ohio’s Hospice offers opportunity, advancement, and a great foundation for growth to energetic people looking to serve our mission.

Those who join our RN Extended team are committed to providing superior care and service so our patients and their families can celebrate life.

We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day.

Come join a group of people that are wildly passionate about taking care of our patients and each other!

As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place.

The passion you may have been missing in previous workplaces can be found at Ohio’s Hospice!

Ohio’s Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Ohio’s Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers.

Ohio’s Hospice welcomes those in the LGBT community to join our team.