What You'll Do
- Provide high quality support services to the end user community including prioritizing mission critical and non-mission critical issues.
- Install, configure, and troubleshoot hardware, software and configuration issues related to desktop and laptop operating systems, wireless and wired networking, applications, printers and peripherals.
- Track and manage Enterprise licensing portals for Adobe, Sophos Anti-virus, etc.
- Create and deploy workstation images from scratch.
- Resolve end user issues related to desktop and laptop operating systems.
- Document and track all work orders in the Help Desk ticketing system to assure quality service.
- Facilitate procurement for new, IT related hardware and software.
What Experience You'll Have :
- Demonstrated skills supporting various Windows clients in an AD domain environment
- Demonstrated skills supporting Mac OS X and Apple hardware
- Demonstrated skills supporting the MS Office and other desktop software and tools. (e.g., Adobe Suite, Antivirus, Spyware, etc.)
What Experience is Nice to Have :
- Outstanding customer service skills
- Ability to interact with all levels of staff including senior management
- Able to work independently AND as part of a team
- Strong organizational and time management skills
- Strong attention to detail
The Vernovis Difference :
Vernovis offers Health, Dental, Vision, Voluntary Short & Long Term Disability, Voluntary Life Insurance, and 401K.
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