Neiman Marcus Group is a relationship business that leads with love in everything we do for our customers, associates, brand partners, and communities.
Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.
Your Role
As a Service Assistant / Busser, you will maintain setup in the dining room to see to it that guests have the level of food and beverage service consistent to the standards set by Neiman Marcus.
You will work on-site and report to the Restaurant Manager.
What You'll Do
- Focus on table maintenance in the dining room, including clearing and re-setting tables
- Deliver food and beverage to guests as indicated by kitchen tickets
- Maintain the bus station and beverage areas
- Learn table numbers and sections in the dining area
- Assist kitchen staff and service staff with any service needs (e.g., additional customer requests, restocking plates, bagging to go orders, setting up expediter station)
- Assist waitstaff with any service needs, refilling beverages and running food from the kitchen to the dining room as needed
- Setup the dining room with key items, including but not limited to coffee, iced tea, and ice
- Maintains dining room by restocking glasses, flatware, and linens
- Executes pre-shift, post-shift, and daily and weekly duties as assigned by supervisor
- Lifts and moves objects (e.g., tables, chairs, highchairs, etc.)
- Maintains the highest level of hygiene standards
- Reports to work area dressed appropriately and prepared to work with any necessary supplies / equipment to perform job duties
What You Bring
- Experienced in serving food and beverage and following proper table service guidelines
- Knowledge of proper placement of china, glass, and flatware for table settings
- Knowledge of order of service and proper placement of table settings (e.g., china, glass, flatware), food, and beverage as indicated by the kitchen ticket and the guidebook
- Knowledge of food, including preparation and culinary terminology
- Ability to interact graciously with the public and handle multiple duties at the same time
- Exceptional customer service and problem-solving skills
- Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
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