Representative, Fleet Supp II (Desktop Support)
Location US-NY
Company Canon Solutions America, Inc.
Requisition ID
32396
Category
Product Support
Position Type
Full-Time
About the Role
Front line phone agent - Performs ticketing, supports validation, escalation and ticket closure activity. Most work is semi-routine but also has established experience in handling out of the ordinary tasks.
Your Impact
- Represents the organization to customers by providing information, responding to inquiries or support request resolution.
- Fulfills inbound customer requests related to asset management, supplies fulfillment, service dispatch and other customer service related requests.
- Performs basic non-queue support activities including customer contact verifications and asset clean-up activities.
- Follows assigned procedures and escalates any issue outside of the ordinary.
- Understands and executes against standard operating procedures and client special requirements.
- Performs some required reporting and / or additional project duties as assigned.
About You : The Skills & Expertise You Bring
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
May require up to 5% travel (valid driver's license and acceptable driving record necessary); ability to work remote for business continuity.
In accordance with applicable law we are providing the anticipated base salary for this role : 17.57 to 26.31 per hour
Company Overview
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.
With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.
As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.
S. Our parent company, Canon Inc. (NYSE : CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.
S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
A more comprehensive list of what we have to offer is available at https : / / www.usa.canon.com / about-us / life-at-canon / benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor / subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' site csa.canon.com / careers, we cannot guarantee the validity of this posting.
For a list of our current postings, please visit us at csa.canon.com / careers.
Posting Tags
PM20 #LI-SH4 #LI-REMOTE
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