Primary Skills : Automation, Process Improvement, AI / Chatbot, Data Analysis, Product Enablement
Contract Type : W2 Only (Citizens only)
Location : Dallas, TX
Duration : 6+ months (#LI-Onsite)
Pay Range : $70 - $80 per hour
JOB RESPONSIBILITIES :
We are looking for a talented Automation Engineer to join our team! You will play a crucial role in improving customer support processes, automating simple tasks using AI / Chatbot technologies, enhancing metrics, and extracting important data to aid in storytelling.
This position is an ideal fit for someone ready to hit the ground running with our dynamic OASIS Product team, leveraging agile development methodologies to meet our expanding user base and product capabilities.
- Provide targeted action items for process improvements in customer support.
- Automate simple tasks, potentially with the use of AI / Chatbot technologies.
- Enhance metrics to improve product and service quality.
- Assist in storytelling by extracting key data from support tickets.
- Contribute to the continuous development of the OASIS Product in an Agile environment.
JOB REQUIREMENTS :
- Exceptional Time Management to effectively prioritize tasks.
- Strong Process Improvement skills to enhance operational efficiency.
- Proficient in Data Analysis and Metrics Enhancement for informed decision-making.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment.
Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members.
We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space.
Let us lead you to your dream career, join Akraya today!"
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