CPQ System Administrator

CPQ (Configure, Price, Quote) Administrator who participates in system enhancements, administration and maintenance of an enterprise scaled CPQ system that integrates into Salesforce CRM and Oracle ERP.

MAJOR RESPONSIBILITIES :

• CPQ Subject Matter Expert with a holistic view of the CPQ system and CPQ related integrations to other systems such as Salesforce CRM and Oracle ERP
• Participates in Agile Ceremonies with Agile teams to effectively refine, configure, test and release CPQ features to end users
• Collaborates with Product Owners, Business Analysts and Scrum Masters to ensure refined User Stories can be fulfilled within the CPQ system while meeting business objectives
• Participates in an environment of continuous improvement, routinely configuring / building / updating CPQ attributes, objects, pricing logic, page layouts, workflows and document generation through the use the CPQ Administrator toolset
• Applies a foundational understanding of coding concepts within the CPQ Administrator toolset to build features though the use of variables, statements, functions, expressions, etc.
• Understands basic Business process to effectively communicate to business stakeholders and technical teams how CPQ functionality can support business operations
• Fully understands CPQ configuration and features, evaluates business feasibility, plans and executes CPQ upgrades
• Resolves moderately complex issues within a single application without supervision
• Releases functionality into the production environment while understanding impact to other teams
• Takes ownership of issues and sees them through to resolution
• Supplements user support team with CPQ domain expertise as needed
• Sets up and manages CPQ users
• Completes initial development testing prior to QA team testing
• Possesses ability to work independently and display judgment in prioritization of work
• May assist in Salesforce CRM administration

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED :

• High School Diploma or GED required
• Bachelor’s degree in related discipline with two years of relevant work experience strongly preferred, but consideration may be given to an exceptional candidate with six years of experience
• At least two years of relevant work experience required
• The job level may be modified upward based on the qualifications of the candidate

PREFERRED QUALIFICATIONS :

• Salesforce CRM Administrator Experience
• Salesforce Administrator Certification
• Tacton CPQ Experience

OTHER POSITION SPECIFICATIONS :

• Good analytical, verbal and written skills required
• Participate in continuous improvement events
• Maintain company confidentiality
• Interact with users for system clarifications and requirements
• Write system and process documentation
• Provide user support for Altec associates via phone, email and in person
• Willingness to work outside standard business hours to resolve critical issues or complete special projects
• Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern
• Remain highly adaptable
• All other duties as assigned

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law.

Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.