Level 2 IT Support Specialist

Job description

Do you have a passion for making people’s lives better through technology and a desire to help growing companies succeed?

Do you love collaboration, have a servant leadership style, genuinely enjoy helping clients, and want to work for a company that truly cares about its employees?

If you answered yes, we might have a great job for you.

Strive Technology Consulting is a growing managed IT service provider organization. We work with SMBs that make a positive impact on people’s lives and the world at large.

As Technologists, we can make their impact more powerful through world-class tech support and guidance. Our company mission is to positively affect one million lives, including those of our employees, their families, our clients, and the people they reach.

We are looking for two talented Level 2 IT Support Specialists. The mission of the Level 2 IT Support Specialist is to create happy and productive customers.

This is a customer-facing position and is as much about setting and managing expectations as it is about solving the technical issue.

You would be part of a close-knit team, touching all of our clients, maintaining all of their technology, and working to improve all of their businesses.

Here’s what you’ll be doing :

• Analyzing, testing, troubleshooting, and evaluating customer IT issues.
• Performing network and systems maintenance to ensure proper operation of client infrastructure.
• Setting up and restoring data backups for local and cloud storage.
• Configuring security settings or access permissions for groups or individuals.
• Identifying and communicating patterns or issues in processes and delivery.
• Analyzing and reporting computer network security breaches or attempted breaches.
• Documenting technical support activities.
• Playing a key role in advancing shared company goals and improving existing processes.

Requirements :

What you’ll need for this job :

• 2 or more years working in IT for small business or equivalent experience.
• A primarily person-centric and secondarily technology-centric approach
• A+ and Network+ certifications or equivalent experience
• Working knowledge of Windows 10, Microsoft Server, Active Directory, Group policy, LAN and internet protocols, IT networking and computing equipment
• Experience troubleshooting and resolving a diverse range of technical issues in customer-facing environments
• Familiarity with cybersecurity and risk management concepts
• A Microsoft Certification or ability to achieve one within one year of employment
• A passion for process improvement
• A valid drivers license and ability to travel locally as needed and serve on 24x7 on-call rotations
• A reliable home computer and internet connection for remote work

Preferred qualifications :

Bonus points if you also bring these traits to the table :

• Familiarity with Microsoft 365 / Azure AD, Microsoft Exchange Server, and Microsoft SQL Server
• Software programming experience
• Familiarity with Mac OS X and related troubleshooting experience
• Microsoft Certification

Strive IT is committed to equal employment opportunity and as such, we hire individuals based on merit and qualifications without any regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, disability, veteran status or any other illegal consideration.