Salary Range
Not Eligible for Benefits
This is a part-time, temporary position not eligible for benefits.
Work Schedule
Possible schedule vaires up to hours per week 9 AM-1 PM or 2-6 PM within the following business hours :
Academic Year : Monday - Friday, 8am - 6pm
Summer Hours : Monday - Thursday, 7am - 6pm
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $ billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
- Many of our campuses have received grant awards through the to improve undergraduate STEM Education : Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona’s Best Employers
Job Summary
This position serves as the first point of contact for students and parents seeking assistance with financial aid programs, and is responsible for delivering exceptional customer service.
This role includes assisting students with the completion of financial aid and scholarship materials, as well as handling escalated financial aid issues and concerns.
Essential Functions
50%- Provide accurate and consistent front-line customer service / assistance to students and parents regarding financial aid programs and related services.
Analyze / interpret regulations and respond to inquiries requiring detailed knowledge of regulations and policies. Ensure compliance with all financial aid policies, and adhere to superior level of customer service.
20%- Use computer database and basic office equipment to assist students with electronic or paper financial aid forms / documents.
20%- Support all day to day operations in the Financial Aid office.
10%- Review / process reports, awarding, answer phones, as well as communicate with students via e-mail and chat.
Minimum Qualifications
6 months to one year cumulative experience (within the last three years) working in a Financial Aid office or student service area.
Excellent customer service skills; that includes a courteous and positive disposition
Excellent listening skills, including attention to detail.
Effective oral / written communication skills
Experience and ability to navigate computer databases and basic office equipment, some Microsoft apps, data entry, internet, chat, etc.
Experience and ability to multitask, organize, prioritize and meet project deadlines
Punctual and reliable
High school diploma / GED or equivalent
Special Working Conditions
Applicants must be in good standing with all Department of Education Federal Student Aid programs and eligible to access federal websites required to perform job duties.
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