Job Summary :
The Client Relationship Specialist works in the front lobby and provides the first impression for clients by providing WOW client service.
Supervisory Responsibilities :
None
Duties / Responsibilities :
Welcomes patients and clients to the hospital by greeting patients and clients in person and on the telephone and answering inquiries or referring questions to other staff members
Update patient records
Process payments
Retrieve prescriptions
Assist clients with pet supply and grooming purchases
Maintains front lobby area in a clean, neat, and orderly condition
Required Skills / Abilities :
A calm, compassionate, and reassuring demeanor with the ability to deal with the public and assist distraught clients
Basic office skills such as typing, filing, and professional phone etiquette
Good organization skills
Physical Requirements :
Prolonged periods sitting at a desk, reading and working on a computer
Must be able to lift up to 40 pounds at a time
Walking, sitting, squatting, pushing, pulling, using hands and fingers
Assist in animal restraint or helping animals on / off scale
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