Business Process Owner - Reporting

ROLE

• Manage and lead the workstream for their CRM process area (Customer Service, Collections, Post-Collections, Accounts Receivable, Report, Dispatch) including developing a standard solution and common process design;
• providing necessary input for test cases, test execution and validation, data migration, and change leadership and training;

cut-over, go-live, release management and stabilization support.

ESSENTIAL RESPONSIBILITIES

Project Leadership and Planning

• Point of contact and communication for their CRM process area workstream.
• Owns and completes gap analysis, process design, configuration and training updates for CRM releases.
• Manages workstream timeline and resource needs.
• Communicates potential financial impacts of process designs to CRM program lead for budget approval.
• Produces CRM Process Area Status Report.
• Identifies, resolves, and escalates process area workstream risks, actions, issues, and decisions for their process workstream.
• Partners with other Business Process Owners, Business Program lead, Delivery and Release Manager, CRM vendors, Change Management Lead, Learning & Development, IT Program Lead, and Business leadership to anticipate resource, financial, and future process area impacts.
• Review training strategy and plans, including signing off on content.
• Partners with Change Management Lead to develop a plan and approach to socialize business changes with necessary stakeholders.
• Identifies and tracks business benefits realization during and after implementation.

Education & Deployment

With guidance from implementation consultants : Align Recology’s current state processes to the vendor's future state processes and standardize.

Identify and design process improvement and business benefit opportunities using the future state processes.

• Documents process and functional changes.
• Provides input to RICE (Reports, Interfaces, Conversions, Enhancements) object catalog and gap analysis.
• Assists with data mapping for data conversions and act as final approver for data validation.
• Develops test scenarios and act as final approver for testing validations.
• Manages and nurtures a network of Subject Matter Experts for purpose of socializing and getting feedback on processes and functional requirements.
• Works with the SME Network to execute change and training strategies as developed by the Change Management Leader.
• Delivers Training for their process area with support from the Learning & Development department.
• Supports cut-over planning, go-live, and stabilization activities.

SQL & Reporting Expertise

• Design, develop, and maintain enterprise-level custom reports and dashboards using SQL and reporting tools (such as SSRS, Tableau, Power BI, etc.).
• Write complex SQL queries to retrieve, manipulate, and analyze data from CRM / ERP and other business systems.
• Conduct data validation and quality checks to ensure accurate reporting.
• Collaborate with stakeholders to gather reporting requirements and ensure that reports meet business needs.
• Analyze data trends and provide insights to inform process improvements and decision-making.
• Provide technical expertise in data extraction, transformation, and reporting across various systems.
• Other duties as assigned.

QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.

A typical way to qualify is :

• Six or more years of waste management experience, including significant experience in their process area (Customer Service, Collections, Post-Collections, Accounts Receivable, Reporting, Dispatch) preferred.
• Experience in process design and optimization preferred.
• Experience in complex system implementation preferred.
• Proficiency in SQL, with proven experience writing and executing queries for data analysis and reporting preferred.
• Experience with reporting tools such as SSRS, Tableau, Power BI, DataMart, or similar platforms preferred.
• Valid Driver’s License required.
• High school diploma or GED required.
• Bachelor's degree preferred.

RECOLOGY OFFERS :

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s : Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

RECOLOGY BENEFITS MAY INCLUDE :

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.
21 days ago