Clinical Office Assistant
Prepares and maintains exam rooms, prepares charts, obtains reports and records; assists with patient flow and ensures the overall smooth running of the clinical office.
Primary Duties & Responsibilities :
- Performs functions to support physicians in clinical setting
- Duties may include patient appointment scheduling, pre-arrival work such as insurance eligibility, pre-certifications, prior authorizations, answering patient calls, checking in patients, collecting required data and entering it into the EMR, placing patients in rooms, non-narcotic prescription renewals, etc.
Patient Care Duties :
May perform both direct patient care and duties that support patient care. Examples are :Direct patient care - vital signs, injections, placing patients in exam rooms, assisting with procedures and / or treatments, cleaning and stocking exam roomsSupporting patient care - obtaining charts, scheduling tests and / or appointments, obtaining pre-certifications or prior authorizationsMay assist with patient medication management. Examples are :Completing prescription renewals and authorizations of non-narcotic medications per standing orders and department guidelinesAdministering non-narcotic medications under the order of physicians or other advanced practice providers such as Nurse Practitioners or Physician Assistants such as intramuscular, subcutaneous or intradermal injectionsCommunication and Documentation :
Directs patient flow, assists with special procedures / treatments and completes requisitions.Routes phone messages, patient questions and telephone communications to appropriate personnel.Assists with care coordination by doing tasks outlined under the department guidelines, such as calling patients with test results; scheduling appointments; assisting with return calls; scheduling surgeries, diagnostic procedures and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments.Completes necessary paperwork and documentation in a timely manner.Answers basic questions from patient / family regarding treatments, diagnosis and procedures.May complete requisitions / orders per Washington University guidelines.Equipment and Supplies :
Monitors supply inventory, ensuring adequate supplies, equipment or garments are available and that they comply with regulations.Cleans and stocks exam rooms and sterilizes instruments.Other Functions :
Maintains required HIPAA compliance, maintains skills / competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards and Washington University policies.Complies with OSHA, state and federal regulatory sources / standards.Participates in quality improvement activities to ensure appropriate clinical outcomes.Performs other duties as assigned.Working Conditions :
Job Location / Working Conditions
Normal office environmentExposure to blood-borne pathogensRequires protective devicesPatient care settingDirect patient care settingPhysical Effort
Typically sitting at desk or tableTypically standing or walkingTypically bending, crouching, or stoopingOccasional lifting (25 lbs. or less)Equipment
Office equipmentClinical / diagnostic equipmentThe above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications :
High school diploma or equivalent high school certification or combination of education and / or experience.Registered or Certified Medical Assistant with six months of related work experience (examples of related fields include military medic, emergency medical technicians, Nurse's Aide, physical therapy and nurse technicians, and certified athletic trainers).Medical Assistant credentials must be obtained from in-person proctored exams from the following certifying bodies : NHA, AAMA or AMT. In-person proctored credentials from other certifying bodies may be accepted upon approval from Human Resources. Substitutions include :Graduate of an accredited nursing program (such as RN / LPN), or comparable allied health training program with a minimum of one year of relevant experience.Ability to show proof of a Medical Assistant certification / registration with successful completion of certification exam (online proctored exams are not sufficient to meet the credential requirement) within six months of hire date (or within a shorter time frame if noted by hiring manager).Basic Life Support certification (Online Basic Life Support certifications, those without a skills assessment component, are not sufficient to meet the Basic Life Support requirements).Preferred Qualification :
Graduate of an accredited Medical Assistant Program.Grade : C06-H
Salary Range : $17.34 - $25.40 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
For frequently asked questions about the application process, please refer to our External Applicant FAQ .
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.