Description
American Specialty Health is searching for exceptional customer service professionals to join our high-volume call center to assist our members by providing exceptional customer service nationwide for our Fitness Programs.
By responding to customers’ inquiries and providing information regarding all aspects of the members’ association with ASH, this position will play an integral role in supporting our company’s mission to empower individuals to live healthier and longer.
Full-time and part-time regular employees : starting pay at $15 / hour with potential of $16 / hour within first year, plus merit.
Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12 and 24 months.
Seasonal workers and temporary employees : Starting pay at $15 / hour.
Remote Worker Considerations
Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment.
This remote / WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download speed of 50 Mbps and 10 Mbps upload speed).
Responsibilities
- Demonstrates knowledge and understanding of all ASH Fitness products and programs.
- Answers incoming calls on the ASH telephone system in a professional, accurate, timely and courteous manner.
- Ascertains the nature of the call and records information in the appropriate system.
- Provides answers to member questions by following standard policies and procedures.
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