OPERATIONS SERVICES SUPERVISOR (TELLER MANAGER)
Overview Are you a people person? Be a First Citizens person! Join our Tampa branch team and make a difference. As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates.
This will include processing teller transactions, facilitating customer awareness of bank capabilities, and identifying / referring sales opportunities to the appropriate bank partner.
- This position supports the sales efforts of a branch team. A successful candidate will demonstrate : Management Skills : Capable of managing and developing members on a team to ensure operational soundness;
- Capable of building rapport with different personalities to drive positive results Customer Service Skills : Demonstrates professionalism and empathy in customer interactions;
- Comfortable and confident with proactively engaging in conversation with different audiences Adaptability : Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team Teamwork : Strives to build strong working relationships with those on their team as well as cross-functional relationships;
Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks Agility : Able to process information and move quickly through problem resolution Responsibilities The essential functions of the job include, but are not necessarily limited to, the following : Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures Research and resolve transaction / cash discrepancies Hiring, supervision, and performance management of service line associates Processing transactions accurately and efficiently Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Qualifications Required Education : High School Diploma or GED Required Experience : 6+ months of face-to-face customer service experience 1+ years of recent cash-handling experience Preferred Skills and Experience : Sales support (cold-calling, appointment setting, etc.
Prior experience working in a retail banking environment Working knowledge of Microsoft Office Strong written and verbal communication skills First Citizens benefits programs are designed to meet our associates where they are in life.
Full time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.
More information regarding our benefits offerings can be found here : https : / / jobs.firstcitizens.com / benefits #LI-KL1
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As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. A successful candidate will demonstrate: Management Skills: Capable of managing and developing members on a team to ensu...
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