IT Systems Administrator

Job Description

Job Description

Overview

About You

The IT Systems Administrator is responsible for the environment of enterprise technical systems (servers, data storage, network, email, security).

This includes daily monitoring / operation of the environment and implementation of new features supporting the evolution of the environment to meet the needs of a quickly growing and changing enterprise notably in the direction of Microsoft cloud offerings.

About Noodles

At Noodles & Company, our mission is to always nourish and inspire every team member, guest and community we serve. We accomplish this by living our values of We Care, We Show Pride, We are Passionate, and We Love Life! We provide our team members with opportunities to learn culinary skills working with fresh food and the art of personal connection with our guests.

Come join our amazing team, make new friends, develop your career, and have fun!

Benefits

Careers at Noodles are served with a side of :

• Pay range : $72,000-$87,000 annual salary
• Eligible for annual performance bonus up to 10%
• Flexible paid time off
• Medical, dental and vision insurance
• 401(k) and stock purchase discounts
• Paid maternity and paternity leaves, adoption, and surrogacy benefits
• Discounts through our gift card program
• Scholarship opportunities through Noodles Foundation
• Monthly technology stipend
• Learn more about our benefits : https : / / www.noodles.com / careers / perks

Your Day in the Life

• Implement and maintain server infrastructure including virtual, web, application, file, and print servers
• Implement, maintain, and monitor network infrastructure including internal, Wi-Fi, MPLS WAN, and internet
• Implement and maintain security infrastructure including firewalls, VPNs, file permissions, anti-virus / anti-spam, and patch management
• Implement and maintain the enterprise monitoring infrastructure to ensure security and optimal performance of network, PCs, servers, etc.
• Implement and maintain domain architecture including (Azure) Active Directory, group policies, domain controllers, and user accounts applying appropriate security policies
• Implement and maintain technical systems in remote restaurant locations, at the Central Support Office, and in the field including optimized imaging / deployment processes
• Implement and maintain data infrastructure including SAN and databases
• Monitor and maintain the storage and security of the company’s critical data including backups and restores
• Optimize messaging platforms including M365 Exchange and Microsoft Teams
• Investigate observations as assigned from the Noodles & Company IT Security Team (virtual SOC)
• Serve as the escalation point for issues related to systems under the care of the Systems Administration Team
• Provide end-user support via phone, email, web-based tools, and in-person on use of IT systems including workstations, office productivity software, and network access
• Provide support in setting up the systems infrastructure for new restaurant openings
• Act as technical liaison to vendors and consulting partners
• Participate in the development and testing of disaster recovery plans
• Maintain a working knowledge of systems managed by other members of the Systems Administration Team to provide backup
• Execute projects as outlined by department leadership
• Support compliance with external regulations (PCI, SOX, etc.) and internal standards

What You Bring to the Team

• 1-3 years of professional experience required
• Bachelor’s degree or an equivalent combination of education and experience
• Previous restaurant, retail, or multi-unit professional experience highly preferred
• Experience in a user support role is preferred
• Formal help desk experience preferred including use of a ticketing system, ability to dynamically prioritize tasks amongst multiple team members, and escalating issues to meet support timelines
• Working knowledge of multi-unit restaurant hardware configurations and software applications
• Experience with the following software packages and hardware environments :
• Aloha Quick Service Point of Sale System
• Windows 10, Windows Server, Apple OS, Android
• VMWare
• Network infrastructure : Checkpoint, Juniper, Mist, and Cradlepoint
• M365 / O365 especially security-related components
• Microsoft Intune (+Windows Deployment Services)
• Rapid7, SIEM, and Insight VM
• Broadband / Telecom
• Working knowledge in developing, maintaining, and utilizing testing environments based on best practices
• Proven analytical and problem-solving skills
• Strong customer service orientation, ability to effectively prioritize issues, and adept at troubleshooting technical issues via telephone
• Articulate and solid communicator comfortable with providing documentation and communication of status to end users, vendors, and team members
• Strong organizational skills and professional demeanor
• Ability to exercise independent judgment

Application Deadline : We will be accepting applications for this position until 08 / 17 / 2024. Interested candidates must submit their applications before the deadline to be considered for this opportunity.

We appreciate your continued interest. We have extended the application deadline for this position to 9 / 24 / 24.

Noodles is an Equal Opportunity Employer and Military Friendly - Veterans & Spouses are encouraged to apply . We are proud to be recognized on Forbes’ Best Employers for Diversity and Forbes' Best Employers for Women lists and are committed to creating an inclusive and diverse environment where Noodlers can bring their full self to work.