Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home.
Located minutes away from some of the citys most renowned attractions, Nashville is never short on things to see and do.
Welcome to our kind of Southern Hospitality.
Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2023 TopWorkplaces list! If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks :
- Competitive wages
- Paid vacation after 6 months of employment
- Paid sick time and holiday pay
- Health & well-being benefits after 60 days of employment
- 401(k) with employer matching
- Free onsite parking and discounted bus passes
- Complimentary meals
- Discounted hotel stays
- Career development programs and tuition reimbursement
- Community volunteer opportunities
Effectively supervise and train staff to ensure service is provided to all guests in a multi-meal restaurant, hotel bar, and Room Service.
Job Specifics
- Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate supplies.
- Monitor staff adherence to all service standards, SOPs and Loews SOPs, including inspecting staff for correct Uniform / Groom standards.
- Supervise service of guests, being watchful of signals from guests in need of service.
- Assist Outlet Manager to establish and monitor side work duty completion.
- Maintain bank to SOP, keep it balanced and secure at all times.
- Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage.
- Check restaurant and heart of house areas for cleanliness and set up (i.e. table cleanliness, stands etc.).
- Communicate daily with restaurant manager with regard to special events, house counts, etc.
- Assist Outlet Manager in conducting menu classes and taste panels.
- Assist Outlet Manager in conducting month end inventory count and recording.
- Communicates with Team Members during service, scheduling, safety chats, MSDS, post bulletins.
- Required to attend all training sessions and meetings.
- Ensure proper handling of guest checks and cash transactions.
- Intercedes and / or fills in for Team Members should need occur.
- Proficient in Excel, Word and Power Point.
- Excellent organizational skills.
Supportive Functions and Responsibilities
- Executes emergency procedures in accordance with hotel standards.
- Attends scheduled meeting and training classes.
- Know and enforces hotel policies, procedures, standards and ABC regulations including grooming, service and emergency.
- Complies with hotel policies and rules and uniform and grooming procedures.
- Encourages a positive attitude among employees and treats other employees and guest with courtesy and respect.
- Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance.
- Is polite, friendly, and helpful to the guests, management, and fellow employees.
Qualifications
- Minimum one year as a Restaurant Supervisor in a similar sized food and beverage operation in either an independent restaurant or hotel restaurant setting.
- Three years experience in a multi-meal upscale restaurant setting, practical experience in all front of house positions, preferred.
- Understanding of all front of house positions in a multi- meal food and beverage outlet to include server, host, bartender and server assistant.
- Able to work a flexible schedule including night, weekends and holidays.
- Proven, professional written and oral communication skills.
- Excellent organizational skills.
- Excellent communications skills, written and verbal.
- Able to make decisions on imperfect information.
- Knowledge of Microsoft Office preferred.
- Knowledge of food and beverage trends.
- Knowledge of Micros systems.
- TABC permit or ability to obtain TABC permit.
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