TikTok Shop - Seller Growth Operation Leader

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team

The Seller Growth Operations team at TikTok helps build with day-to-day operations for Merchants and Sellers on the TikTok Shop platform.

We are responsible for driving full-funnel product education, acquisition, incubation, analytics, and strategy for all Merchants and Sellers.

This team is the voice of the market and collects, prioritizes, and shares meaningful insights to shape the future of TikTok's Seller Growth initiatives.

Responsibilities :

• Methodology Construction : Work across internal products and operations stakeholders to continually frame and upgrade TikTok Shop's Operating Methodology.
• Curriculum Design : Develop a structured and systematic curriculum aiming at guiding merchants to operate a successful business on TikTok Shop.
• Content Development : Create engaging and informative courses and materials, including video tutorials, written guides, and interactive modules that cater to different learning styles and levels of expertise.
• Channel Management : Manage a portfolio of communication channels and approaches, such as webinars, live streams, social media, and email campaigns to reach and drive behaviors of a wide range of merchants.
• Data Monitoring : Monitor and analyze the effectiveness and performance of educational programs, identifying areas of opportunities for improvement, and refining content strategies accordingly.
• Team Management : Manage and grow a team of seller growth operation managers, and build a long term strategy roadmap to meet business goals.

Qualifications

Minimum Qualifications :

• Bachelor's degree and above with at least 5 years of experience in Commerce Education, Marketing, Communication, or a related field.
• Strong understanding of e-commerce business and social media marketing. Familiarity with TikTok and its ecosystem is a plus.
• Ability to analyze data and metrics to cultivate insights to orchestrate and refine educational approaches.
• Good communication and project management skills, be able to manage cross-functional stakeholders and drive through project implementation.

Preferred Qualifications

• Experience with community building for Sellers or Businesses.
• Experience with creating Webinars or trainings for sellers.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2

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