Application Analyst III – Epic Tapestry

This job is part of WWT’s Strategic Resourcing services. The candidate will support a WWT customer and be employed by one of WWT’s preferred partners.

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe.

WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All.

We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023 .

We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!

We are seeking a highly skilled and experienced Full-Stack Software Engineer with expertise in .NET and AngularJS to join our dynamic team.

This role involves contributing to the development and maintenance of our software solutions, working on both the front-end and back-end to create robust, scalable applications.

Job Title : Application Analyst III Epic Tapestry

Location : US Remote

Duration : 6 Month CTH

Application Analyst III

Under the leadership of the Applications Manager, the Application Analysts primary role is to have a complete working knowledge of assigned application, to include an understanding of the assigned department workflows for the associated system build / configure, upgrade and release process.

The Application Analyst will act as the primary support contact for the application and coordinate issues that arise in their area of responsibility and must be very knowledgeable about the organization's policies, procedures, and business operations.

They will perform workflow analysis, data collection and report issues associated with the software. The Application Analyst will serve as a liaison between team, end users, third parties and technical staff.

They will work with end users by participating in training and troubleshooting issues and questions. Senior level technical professional.

Completes complex work within a discipline or specialty area. Helps others understand the why and articulates the importance to others they work with.

Owns processes and continually incorporates feedback to improve them. Proactively audits process to improve before an issue occurs.

Caters to individual styles and abilities. Teaches new skills. Helps talk through situations with operational stakeholders.

Makes recommendations for new functionality for issue avoidance or operation improvement. Pushes back when operations or IT is steering down the wrong path.

Specialization

As an Epic Tapestry Claims Application Analyst, you will be a vital contributor to our team responsible for the accurate and efficient processing of healthcare claims through the Epic Systems Tapestry application.

The Application Claims Analyst utilizes Tapestry application to process healthcare claims accurately and efficiently, you will configure :

• Epic to automate claims processing. Running AP claim file loads, send claims for retro-adjudication
• AP Claims workqueues, claim codes, and secondary payment methods
• Tapestry and test retro-adjudication to automatically reprocesses claims affected by retroactive changes
• Accounts Payable for AP claims, capitation, electronic funds transfer, and bank reconciliation
• General Ledger accounts for claims and capitation. Support workflows to recoup or refund the correct amount.
• This role collaborates with business units, health plans, clearinghouses, system vendors, and audit teams working with health plans on errors and reconciliation activities;

providing implementation and support for new health plans and actively monitors plan performance reporting; and communicates frequently with Clearinghouse on troubleshooting file issues and edit failures.

The Application Claims Analyst will provide expert-level technical support, troubleshoot application-related issues, and resolve complex problems.

The analyst will collaborate with operational users to implement system updates and enhancements. The analyst will recommend and participate in the implementation of workflow optimizations to enhance efficiency and data accuracy.

The analyst will also create and maintain user-friendly documentation, guides, and best practices for application usage.

Job Responsibilities :

• Performs work that is complex and varied in nature
• Solves complex problems by defining and discerning key aspects of the problem
• Takes a new perspective on existing solutions. Recommends new procedures and processes to achieve results.
• Understand the why behind the question.
• Communicates build / configure, or workflow improvements that solves the broader need.
• Acting as the primary support contact for the application's end?users
• Provide software product function, design, and build / configure expertise needed for successful product implementation.
• Identifying issues that arise in their application area as well as issues that affect other application teams, and working to resolve them
• Guiding workflow design, build / configuring and testing the system, and analyzing other technical issues associated with software ensuring design and configuration meets patient care and business needs
• Works with the IS. Team members, vendors and customers to ensure that the application systems are properly maintained and necessary changes are reliably tested, implemented, and documentation is current.

Serving as a liaison between end users' workflow needs and implementation staff

• Maintaining regular communication with software representatives, business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline
• Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
• Expert in workflows identifies areas for system optimization and process improvement. Develops solutions and collaborates with the team and management to implement these solutions.
• Works to ensure that user problems and configuration requests are appropriately addressed, and system upgrades are successfully executed with minimal disruption to operations
• Develops and manages effective customer relationships with end-users and other team members to enhance the timeliness and effectiveness of technology solutions.
• Responds promptly to the needs of end-users, and meets Service Level Agreements as defined in conjunction with our customers following issues through to closure.
• Participates in team and leadership meetings to discuss team and ongoing project related activities, issues, change, communications, and updates.
• Typically provides training and guidance to colleagues with less experience, but no formal supervisory responsibility
• May be accountable for leading small projects with moderate risk
• Recognizes when the team needs direction. Proactively seeks feedback on their peers' work and solicits feedback in return.
• Proactively teaches others on the team. Seeks out areas or issues to lead.
• Digs deeper to root out potential issues or opportunities.

Required Experience and Professional Skills

Experience

• 5-7 years of Epic Tapestry Claims build, configuration and workflow experience required
3 days ago