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Technical Support Specialist

VirtualVocations
Columbia, South Carolina, United States
Full-time

A company is looking for a Technical Support Specialist I - Temporary.Key Responsibilities : Assist clinical laboratories using Unity software by resolving software issuesHandle customer calls for requests and complaints, ensuring prompt resolutionDocument cases in Salesforce and manage them to completionRequired Qualifications : Associates degree or equivalent work experience in a related field;

Bachelor's degree preferred2 years or more customer service or call center experienceExperience with Salesforce Lightning CRM and / or Anywhere 365 preferredExperience in Information Technology or life sciences, biotech, or medical / laboratory field helpfulKnowledge of SQL Server and TCP-IP Connections preferred

15 hours ago
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