Job Description
Job Description
We are seeking a Customer Service - Office Assistant to join our team!
Responsibilities :
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Perform data entry tasks accurately and efficiently
- Conduct outbound calls to follow up with customers or provide updates on their inquiries
Requirements :
- Excellent phone etiquette and communication skills
- Ability to effectively communicate with customers from diverse backgrounds
- Strong multitasking skills and the ability to work in a fast-paced environment
- Bilingual proficiency in English and Spanish is highly desirable
Note : This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.
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