Guest Service Expert

SMASHBURGER

Cashier (Guest Service Expert)

Our first Smashburger restaurantopened in 2007 with one single notion in mind; to serve a better burger ! Better burgers takes better service, support and teamwork.

That's why wetreat our team members fairly in a diverse and safe environment. Withan average of 10 restaurants opening each year, we invest in building internalopportunities for our teams’ learning and growth.

We just build better . BetterBurgers. Better Teams. Better Experiences.

Better Benefits : Build a better experiencework & lifestyle!

• Tipshare-earn up to $2 / hr. extra in tips
• GetPaid $ to Refer your Friends*
• 50% ofthe best burgers around (or other menu options)
• Flexibleschedules in a fun, family friendly, team environment
• Medical,Dental and Vision Options
• Paidtime off vacation and sick
• 401Kmatch (21 and older)
• EmployeeAssistance Program
• Fast trackfor career opportunities and management experience
• Freeuniform and hat

Eligibilitybased off of time in position and average hours worked

ReferredEmployees Must Be in Good Standing & Referee must be employed withSmashburger at time of payout. Bonus is paid in two distributions

Cashier Responsibilities

• Reporting to the Restaurant General Manager, our Cashiersare the Guest Service Experts (GSE) that champion better burgers! In this roleyou will :
• Greet guests with a smile! Responsible forwelcoming new and repeat guests every visit
• Promote a fun andpositive work environment
• Teamwork! Must beable to work with others on the line and communicate effectively with cooks andmanagers in a busy restaurant environment
• Be knowledgeable of all menu items so you canmake meal suggestions & answer questions
• Verify each guest order for accuracy, manage to-go orders, process POS transactions and follow cash handling procedures& full understanding of Smashburger rewards program
• Visit tables after food delivery to ensureguests have everything they need (refills, condiments, etc.) and that theirexperience has been perfect
• Adhere to all active marketing promotions& encourage guests to complete surveys upon each visit
• Foster and valuea safe work environment by following all personal and food safety and securitystandards
• Have pride inkeeping floors, counters, dining area and restrooms clean at all times with theuse of company approved cleaning products
• Ability tolisten, communicate and work well with others in a busy restaurant environment
• Values integrityand doing the right thing, even when no one is watching
• Follow companycash policies to ensure minimal losses through theft or shortages
• Upsell food itemsto all guests ordering through thoughtful suggestions
• Follow companyorder accuracy procedures to ensure a happy guest and minimize waste

Cashier(GSE) Requirements

• No experience necessary we buildbetter skills! Mustsuccessfully complete Smashburger training program
• Must be 16 yearsold
• Physical abilityto stand for extended periods of time & to move and lift boxes of food / supplies up to 25 lbs.
• Show up on timeto work variable hours / days, including nights, weekends, and holidays
• Adhere toSmashburger uniform policy
• Must successfullycomplete Smashburger training program
• Ability to followall guidelines and procedures set forth by Smashburger, local, state, andfederal employment regulations
• Must be able toproduce authorized U.S. work documents; Smashburger participates in E-Verify
30+ days ago