IT Executive Support Technician

IT Executive Support Technician

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Omaha, NE

CONNECTION

At Connection, our purpose is simple : we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. We’d love for you to join us and make your mark on the future of technology.

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Full Time

$38.00 / Hr. - $43.00 / Hr.

Overview :

Location :  On-site, Omaha, NE. Global HQ (M–F, 7 : 00 AM – 4 : 00 PM)

Compensation :  $38–43 / hr. (contract); permanent salary anticipated in same range

Travel :  Minimal / light travel once permanent

About the Role :

Connection is seeking a highly skilled  Executive IT Support Specialist  to deliver  white-glove, personalized technology support  to our client's executive leadership team, including up to 15 VP and C-suite members. This role requires a proactive, detail-oriented professional with a strong background in  Windows, MacOS, mobile technologies, and networking , as well as the ability to manage personal technology needs with discretion and urgency.

You’ll serve as the trusted technology partner for executives-resolving issues quickly, ensuring seamless meetings and presentations, and enabling productivity through reliable, high-touch IT support.

Responsibilities :

• Provide  dedicated, high-touch IT support  for executive leadership (PCs, Macs, mobile devices, printers, personal technology).
• Deliver  white-glove support  for meetings, presentations, and Zoom conferencing.
• Troubleshoot and resolve hardware / software issues across  Windows, MacOS, O365, Active Directory, and mobile platforms .
• Proactively monitor and maintain executive IT equipment to ensure peak performance.
• Train executives on using new and existing technology tools effectively.
• Ensure compliance with corporate IT policies while delivering customized solutions.
• Coordinate with Corporate Shared Services IT, vendors, and third parties as needed.
• Document and report on IT support activities, response times, and system health.
• Implement enhanced security measures to safeguard executive data and communications.
• Gather feedback from executives and drive continuous improvement in IT services.

Requirements :