Full-Time Dispatcher
1-800-GOT-JUNK ? New Jersey Northeast is hiring a Full-Time Dispatcher . We are proud to be the leaders of our industry and to offer great people employment opportunities to help them grow and develop.
We're looking for highly motivated individuals who thrive in a fast-paced environment and want to have fun while they work. Slackers need not apply!
COMPENSATION :
- $18-$20 per hour
- Daily Bonus Eligibility based on KPIs
BENEFITS : Health, Vision, Dental, 401k (matched), Sick / PTO, Life Insurance, Flexible Scheduling
POSITION SUMMARY :
As a Dispatcher, you will ensure that everything runs smoothly at the 1-800-GOT-JUNK franchise by assigning the routes and job timelines / schedule, providing precise logistics for truck team members / drivers to follow, and coordinating with customers.
Dispatcher Qualifications and Responsibilities :
- Providing precise logistics for our truck teams to follow along on their route.
- Driving our customer commitment of On-Time Service
- Point of contact for truck team members and sales center to ensure all information is in place for efficient execution of exceptional work by our team on the field.
Key Responsibilities :
This Dispatcher is the point of contact for drivers and has the information needed to produce the job.
1. Answer calls and document important information.
2. Respond to any issues and follow-up by coordinating with the appropriate truck team members.
3. Operate and manage calls and messages from customers, team members, and management.
4 Use technology including iPhone, Tablet & access to integrated software
5. Respond to queries related to scheduled services and proactively reach out if route changes will impact timelines
6. Prioritize and organize calls and services according to the urgency
7. Manage Dispatch schedule to ensure availability is maximized and conduct
8. Ensure compliance around safety and team breaks
9. Make and receive check-in calls from Truck Team Members
10. Conduct Welcome Calls with customers
11. Supervise the route and status of field teams to prioritize their daily schedule
12. Maintain and update call logs, call records and other important documentation within our booking and scheduling system.
Education and Experience :
1. Education :
Minimum high school diploma or equivalent is required
2. Experience :
2+ years of experience in a similar role
Proven experience as dispatcher or relevant position
Experience creating routes and coordinating schedules
Tech-savvy with knowledge of relevant methods (CAD)
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgment and critical thinking
Skills and Knowledge : (Required skills for the role currently)
Excellent communication and interpersonal skills
Knowledgeable and Proficient in MS Office, Salesforce, Excel, Word, G-Suite, etc.
GPS software experience desired
Strong attention-to-detail and multi-tasking abilities
Ability to work well under pressure in a fast pace environment
Our Core Values :
- Team Player - We’re stronger together and always have each other’s back
- Transparency - We keep it real
- Customer Obsessed - We ask questions, listen and care about our customers
- Goal Orientated - We set our sights high and get the job done
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