Solutions Engineer

Job Description

Job Description

Zixi is seeking a Solutions Engineer to join our expanding team on the East Coast ! This is a remote role. We are searching for a dynamic, experienced, and highly motivated candidate to be a part of Zixi’s Field Team to provide technical sales support to major broadcasters, content owners and media service providers.

This is a technical role that involves working closely with customers to understand their needs, design tailored solutions using Zixi’s technology stack and provide technical expertise and support through the customer engagement lifecycles.

You will be a key technical point of contact for customers, helping them achieve their video delivery objectives using Zixi’s innovative solutions.

Responsibilities include but are not limited to :

Customer Engagement : Engaging with customers to understand their technical requirements, challenges, and objectives related to video streaming and delivery.

This may involve conducting meetings, responding to requests for information (RFI’s), requests for proposals (RFP’s) and having discussions with both technical and non-technical stakeholders.

Solution Design : Collaborating with customers to analyze and design custom solutions using Zixi’s products and technology.

This includes architecting video delivery workflows, selecting appropriate Zixi products and features and integrating them with the customer’s existing infrastructure and video ecosystem.

Technical Expertise : Becoming a subject matter expert on Zixi’s technology stack, including its video delivery protocols, software-defined network solutions and management tools.

This also requires staying up to date on industry trends and understanding how Zixi’s products can address specific customer needs.

• Proof of Concept Development : Building and demonstrating proof of concept solutions for customers, showcasing the capabilities of Zixi’s technology, and validating its effectiveness in meeting the customer’s requirements.
• Customer Support : Providing technical support and guidance to customers during the implementation and deployment phases.

Assisting with troubleshooting, configuration, and optimization of Zixi’s solutions to ensure the customer’s video deliver objectives are met.

Collaboration : Working closely with Zixi’s sales, product, and engineering teams to provide feedback on customer requirements, product enhancements, and new feature requests.

Collaborating with internal stakeholders to ensure successful solution implementation and satisfaction.

Industry Advocacy : Actively participates in industry events, conferences, trade shows and webinars to promote Zixi’s technology and solutions.

Delivering technical presentations and engaging in discussions to showcase Zixi’s expertise and thought leadership in the video streaming domain.

Business Qualifications :

• 3+ years of demonstrated experience in a Media and Entertainment Business-to-Business environment in technical pre-sales role.
• Experience in fast growing software company a plus.
• Excellent written and oral communication skills.
• Strong presentation skills.
• Experience managing Proof of Concept projects and operating independently.
• Strong experience and interest in teamwork collaboration with customers, partners, sales, customer care, product management, and engineering, to reach common goals successfully.

Technical Qualifications :

• B.S. in Engineering, Computer Science, or related IT field.
• Ability to demonstrate domain expertise in IP networks with considerable Linux, Windows and Networking hands-on experience and knowledge.
• Strong knowledge of video delivery, network infrastructure, Internet, CDN, mobile computing, cloud services, security, and virtualization.
• Strong knowledge of live video workflows for media and broadcast companies including live linear channel and live event contributions and OTT delivery using cloud-based services for content ingest, transcoding, repackaging and delivery.
• Strong knowledge of video codecs and encapsulation techniques.
• Extensive experience with cloud software deployments and platforms (AWS, Azure, GCP, etc.)
• Demonstrated network troubleshooting skills.

About Zixi

Zixi provides a cloud based and on-premise software platform that enables reliable broadcast-quality video delivery over IP.

The company offers the Zixi Platform for broadcasters, enterprises, over-the-top video providers, and mobile service providers around the world.

The Zixi Platform makes it easy and economical for media companies to source, manage, localize, and distribute live events and 24 / 7 live linear channels in broadcast QoS, securely and at scale, using any form of IP network or Hybrid IP environments.

Zixi provides enhanced control in large complex networks with ZEN Master, a live video orchestration and telemetry control plane that provides visual tools to configure, orchestrate, and monitor live broadcast channels and events across industry protocols.

Over 15+ years, the Zixi Enabled Network (ZEN) has grown to over 300 technology partners and serves well over 700 customers representing most of the top media brands around the world with 10,000+ channels delivered daily.

Zixi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization. Zixi makes hiring decisions based solely on qualifications, merit, and business needs at the time.

The base salary range for this position is $140,000 to $160,000 annually, commensurate with experience and qualifications.

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