Hospitality Service Support

Hooters
Anderson, SC
Full-time

Overview

The mission of Hooters is to Make People Happy and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere.

You will have the opportunity to be cross trained in three areas of responsibility.

Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated.

The Host recognizes and knows how to assist parties with children, large parties, businessmen / women and all other types of people that enter Hooters doors.

The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience.

The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise.

Preforming the To-Go role; taking orders via phone, delivery service apps / tablets, online orders, and walk-in guests. This role time, and order accuracy.

Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment.

The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu.

Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms.

This role plays a significant part of the guests’ perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities.

Keeps all wait stations full stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task.

The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company’s core values : S how You Care, E levate the Spirit, R espect Everyone, V alues Feedback, and E xceeds Expectations.

Responsibilities : a. Guest Happiness

a. Guest Happiness

  • Food & Beverage Quality Assurance
  • Order Accuracy
  • Speed of Service
  • Accurate Food Presentation
  • Friendly & Attentive Customer Service

b. Financial Management

Responsible Cash Handling

c. Brand Operating Standards

  • Welcoming, Personal, & Courteous
  • Ensures Proper Sanitation and Food Handling
  • Prepared, in Uniform & Punctual for Shift
  • Cleanliness

d. Other

  • Menu Knowledge
  • Rotation Seating
  • Aware of Events & Specials
  • Sense of Urgency
  • Store Events Spokesperson
  • Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations
  • Facility Maintenance and Cleanliness
  • Ensures Products are Available for FOH Employees

Qualifications :

  • Must be 17 / 18 years of age or older
  • Customer Service Skills
  • Basic Mathematical Computations Skills
  • Ability to Promote Brand Integrity
  • Ability to Maintain Professionalism at All Times
  • Ability to Communicate Clearly
  • Ability to Work Well with Others
  • Ability to Multi-Task within a Fast-Paced Environment
  • Ability to Adapt to Change
  • Menu Knowledge
  • Knowledge of Sanitation and Use of MSDS

All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters.

The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.

30+ days ago
Related jobs
Hooters
Anderson, South Carolina

The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Friendly & Attenti...

Promoted
Target
Anderson, South Carolina

Starting Hourly Rate / Salario por Hora Inicial: $15.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions an...

Promoted
Mike Livesay - State Farm Agent
Piedmont, South Carolina

As an Agent Team Member, you will receive. Ability to work in a team environment. ...

Promoted
Amanda Thompson - State Farm Agent
Belton, South Carolina

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Establish customer r...

Promoted
Kaleb Griffin - State Farm Agent
Honea Path, South Carolina

We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. Greet clients warmly in pe...

Promoted
Cristina Ortiz - State Farm Agent
Williamston, South Carolina

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Establish customer r...

Waffle House, Inc.
Clemson, South Carolina

We are in the People Business and we are hiring immediately for full time and part time servers (all shifts). With our best-in-class training, you’ll earn well above what you might earn as a Server at other similar restaurants. As a server (waiter / waitress), your job is all about delivering ...

Daniel Webber - State Farm Agent
Clemson, South Carolina

As an Agent Team Member, you will receive. Ability to work in a team environment. ...

One and Only Fitness Consulting
Clemson, South Carolina

Our cleaning team members are a vital members of the gym staff team, ensuring that the facility is clean and meets the expectations of members. ...

Pilot Flying J
Piedmont, South Carolina

Pay Rates Starting between: $ - $ / hour .Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same.Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a be...