Guest Accounts Director

Principal Objective of Position :

Make your application after reading the following skill and qualification requirements for this position.

To ensure proper and accurate upkeep of all guest ledgers and records in order to assist in the financial success of the community.

To provide all guests, guarantors and prospective guests with an experience that matches the Book & Ladder Mission.

Essential Functions :

• Ensure rents are collected and posted per policy compliance and monitor delinquency.
• Minimize delinquency through consistent follow-up, including phone calls, notices, and personal visits.
• Post all guest charges per policy compliance.
• Post all utility bill backs and revert fees per policy compliance.
• Ensure bank deposits are made daily and reported accurately.
• Accept checks, money orders, and certified checks for daily deposits.
• Manage collections per policy compliance.
• Work directly with local attorney to enforce evictions and other company policies as needed.
• Keep up to date on all local and federal laws as they pertain to the organization.
• Ensure accuracy of ledgers and Final Account Statements are processed in a timely manner.
• Execute all Notice to Vacate, evictions, and lease re-leases and communicate with appropriate corporate staff in accordance with local and state laws.
• Address guest concerns and requests on a timely basis to ensure guest satisfaction.
• Assist with move-out walks during the turn period.
• Ensure that all insurance policies are managed according to policy and accurately tracked within the software; maintain guest enrollment in company offered insurance program.
• Assist corporate with all month end reporting as needed.
• Field questions from Corporate as it pertains to guest ledgers, records, and files.

Other Responsibilities :

• Assist General Manager and Environmental Services with turn process as needed.
• Assist with leasing duties as needed.
• Ensure the stable and safe operation of the property at all times and ensure compliance with all company policies and procedures, as well as local, state, and federal laws and ordinances.
• Produce and / or review all daily, weekly, and monthly reports and activities associated with the property (i.e., invoices, property activity, leases, delinquencies, etc.

Submit required report to Corporate management as requested.

• Conduct periodic inspections of vacant apartments.
• Perform other duties as assigned by supervisor.

Education and Experience Required :

• Two years previous experience in same field.
• One year previous experience in Student Housing industry.

Knowledge, Skills, and Abilities Required :

• Knowledge and thorough understanding of Equal Housing Opportunity (EHO) requirements and applicable program regulations.
• Basic knowledge and understanding of ledger and statement debits and credits.
• Proficient math and computation skills.
• Ability to operate basic computer programs including, but not limited to, MS Office products, Internet Explorer, etc.
• Valid driver's license.
• Ability to work one weekend per month.

Preferred Qualifications :

Previous Entrata knowledge.

Work Environment and Physical Demands :

Office work environment. Primarily inside work but may have to work outside occasionally. Mostly sedentary work, but some walking, climbing, bending, stooping, reaching, and pushing / pulling may be required on occasion.

Requires routine use of standard office equipment such as computers, telephones, laptops, cell phones, photocopiers, filing cabinets, fax machines, etc.

Ability to lift up to 20 lbs. occasionally.

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