Our client in South Salt Lake City, UT is seeking an Office Administrator, ideally with e-Automate expeirence, who will be responsible for assuring the highest level of customer and sales support.
This candidate will need to be able to work in a fast-paced environment with the ability to multi-task and meet multiple deadlines.
Candidate will focus on maintaining and improving customer relationships, ensuring accuracy and promoting one contact resolution.
Key responsibilities may include, but are not limited to :
- Taking incoming calls, chats, and emails from both Customers, Sales Team, and Service Techs
- Working within a Ticketing System to organize and prioritize tasks
- Accurately placing orders and offering product substitutes as needed
- Process orders, returns, and researching products via the web, catalog and vendor contacts
- Thorough follow up and problem resolution
- Working in a team environment as well as own independent tasks as assigned
- Communicate directly with customers, sales team, and service technicians to process orders / requests and ensure company standards are met
- Maintain the highest levels of customer care while demonstrating a friendly and positive attitude
- Working in multiple systems to complete assigned tasks
- Other duties as assigned
CFO / Controller / Administration
South Salt Lake City, UT 84003 USA
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