Service Manager

PLEASE DO NOT CALL OUR OFFICE DIRECTLY

Cool Care Heating & Air is a family-owned heating and air conditioning company that has proudly served Columbia's residents and businesses for over 20 years! We have built our reputation on our dedication to doing whatever it takes to make our customers happy through honest and ethical service.

Currently, we have an immediate opening for an experienced Service Manager to join our phenomenal team! This person will be a career-minded individual who buys into our company's mission and vision to provide the best service possible to the communities we serve.

Must have a strong sense of urgency to drive daily results and hold the team accountable to the standards set by the company.

What We Offer :

• Paid holidays and PTO
• Medical insurance - 75% employee contribution
• Supplemental insurance options
• Company vehicle and gas card
• Professional development
• Employee appreciation events

Pay Range : $35.00 - $45.00 per hour + bonus opportunity

Work Hours : Monday through Friday, 7 : 00 am - 5 : 00 pm, some overtime evenings and weekends as needed

Required Qualifications :

• Five plus (5+) years of experience in residential / commercial HVAC service calls
• 3+ years of supervisor / leadership experience within an HVAC company
• Multi-tasker with effective time management
• Basic computer skills : specifically, MS Office, service & dispatch software systems
• Strong communication and customer service skills
• Ability to lead, mentor, and train others
• Valid driver's license and insurable driving record

Physical Demands :

• Must be physically able to be on feet 8 hours a day
• Must be physically able to perform strenuous labor, including lifting heavy objects, up to 70 lbs.
• Must be able to work in extreme heat and cold
• Must be able to climb up and down a ladder numerous times throughout the day

Responsibilities / Duties :

• Responsible for the profitability of the service department
• Responsible for ensuring that all Service Technicians are properly trained
• Review all service invoices daily; check for proper documentation, proper math, and work performed. Make sure that the Service Technician details the invoice in a thorough manner so the customer understands the service rendered and that the problem was taken care of
• Provide one-on-one training for Technicians needing assistance
• Hold accountable all Technicians for hitting KRA / KPI's daily, weekly, monthly, yearly
• Provide technical support by phone or on the job
• Provide technical training when necessary
• Respond to customer complaints / concerns
• Hold Technicians accountable for proper paperwork and follow-up
• Ensure the assigned Technician is following our stated policies and procedures, giving instruction and direction to coworkers as required
• Change or make new company policies for the service department with the Owner / General Manager's approval
• Ensure company property, vehicles, and tools are being used, maintained, and accounted for properly and timely
• Prepare Technician performance reviews (as directed) and deliver review to the General Manager on a timely basis

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment

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