INFORMATION TECHNOLOGY HELP DESK ANALYST

Our CompanyBrightSpring Health ServicesOverviewInformation Technology focuses on technology that powers and enables storage, processing, and information flow within our organization.

If your enjoy creating ways for technology to assist in decision making then we would love to hear from you. Please apply today!ResponsibilitiesThe Information Technology Help Desk Analyst provides quality customer service and technical assistance to computer users via telephone and email.

Receives, logs, and trouble shoots all Information Technology service requests and provide status updates on problem resolutionEssential ResponsibilitiesTroubleshoots user inquiries regarding computer software or hardware operation to resolve problemsMaintains records of daily communication transactions, problems, and actions taken and follows up on any unresolved issuesProvides top quality customer service by assisting employees with problems that occurEscalates problems to second level support when neededAssists users with password resetsTrains new users on applications and Information Technology policies and proceduresSubmits request to vendors regarding equipment repairsEnsures that the necessary shipment of equipment is done according to company policyOther duties as assignedQualificationsEducation and ExperienceHigh school degree or equivalent requiredAssociates Degree in Information Technology preferredAt least six months experience of Information Technology troubleshooting, customer service, or phone support requiredProfessional Certifications such as MCSE, MCSA, A+, HDI, or ITIL preferred, but not requiredExperience with Active Directory, remote desktop tools, and ticketing systems preferredExperience with Microsoft Office 365 products and Windows 7 / 8 / 8.

1 / 10 requiredSkills and AbilitiesAbility to provide after-hours operations and on-call support (including, nights, weekends, and holidays) on a required rotating scheduleAbility to follow a defined work schedule and have reliable transportationStrong technical, analytical, and critical thinking and problem-solving skillsStrong documentation skills preferredExcellent communication skills and telephone protocol;

professional verbal and written communication skillsWorking ConditionsThis position requires the ability to sit and / or stand for long periods of time, standards mobility to maneuver from one location to another, regular lifting and carrying items weighing 20 lbs.

or lessAbout our Line of BusinessBrightSpring Health Services is a leading provider of complementary home and community-based pharmacy and health services for complex populations in need of chronic and / or specialized care.

Through the company’s pharmacy and provider services to seniors and specialty (including behavioral) populations, we provide comprehensive care and clinical services in 50 states to over 360,000 customers, clients and patients daily.

The company’s services foster greater patient and family satisfaction, improve outcomes and reduce health care system costs, and are supported by industry-leading quality outcomes.

For more information, visit www.brightspringhealth.com. Follow us on Facebook () , Twitter () and LinkedIn () .ALERT : We are aware of a scam whereby imposters are posing as employees from our company.

Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience.

During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.

from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.

com .Click here () for additional FAQ information.Job LocationsUS-KY-LOUISVILLEID 2024-147133Line of Business BrightSpring Health ServicesPosition Type Full-Time