Field Service Technician

Job Description

Job Description

American Repair Maintenance

Field Service Technician

Muskegon / Holland, MI

American Repair Maintenance (ARM) takes pride in being a go-to partner for data-driven, comprehensive repair and preventative maintenance services spanning all trades for commercial facilities.

With a self-performing and scalable model, we go beyond mere fixes, strategically elevating our client’s overall facility management.

At ARM, we're not just a commercial property maintenance company; we're a trusted and innovative force reshaping the landscape.

Our growth trajectory is nothing short of meteoric, leaving a disruptive imprint on the industry. As a 100% self-performing powerhouse, we don't just meet expectations we redefine them.

While the "work hard, play hard" mantra might sound like a cliché, we wholeheartedly embrace it, especially when college football season rolls around.

About this role :

We are looking for a highly skilled Field Technician to deliver exceptional maintenance facilities service to our customers.

In this role, you would be the eyes and ears in the field, responsible for completing service tickets in a designated territory.

The high level of execution you’d bring to the table would help serve our mission to deliver exceptional service to each of our customers.

The nature of our business also demands that everyone is flexible and cooperative with fellow employees and customers and displays a high level of professionalism.

We pride ourselves in performing as a high-functioning team. (All policies and procedures, both organizational and otherwise must be followed to ensure proper and safe working conditions for every individual entering our business).

Responsibilities :

Ensure that changes and problems get documented and communicated.

Carry out assigned tasks and work orders with minimum direct supervision.

Clear lines of professional communication with Lead Technician(s) / Field Supervisor(s) / Field Manager(s) and office staff on open issues and progress of all work assigned.

Successful execution of assigned programs / work orders as they relate to cost, quality, timing, and customer satisfaction.

Maintain cleanliness and organization of assigned work area.

Effectively document and communicate work required and executed out in the field.

Ability to work a flexible schedule, including on-call availability

Ability to travel up to 3 hours to customer sites

Note : This list of responsibilities is by no means inclusive; however, it is intended to be a guideline for activities.

Skills and Qualifications :

5 plus years of experience required in most or all the following skills ( Welding, Plumbing, Painting, and Sheet Rock experience Required.

Stucco and EIFS repair, brickwork and stone work helpful) :

Carpentry (cabinet repair)

Plumbing (run a power auger, change out sinks and faucets, use of sewer machine, experience working on commercial toilets, water heaters, running a rodder)

Electrical (basic electrical knowledge)

HVAC

Painting

Drywall Repair (Wall Repair(s) : Drywall, Painting, Masonry work, Stucco / EIFS)

Flooring Repairs

High school diploma, or equivalent certification

Related vocational education or certifications preferred

Proficient computer and mobile phone skills (preferably iOS and Android)

Intermediate proficiency reading assembly and blueprint drawings.

Proven mechanical aptitude

Proven ability to accept direction and complete tasks as assigned while working as part of a team or individually.

Ability to provide own hand tools and toolbox suitable for the job (a list of those recommended will be provided).

Ability to lift up to 80 lbs.

Capability to apply up to 200 pounds of torque

Ability to work bending, stooping, standing, sitting, and lying down

Willing to travel up to 3 hours to customer sites

Daily travel to customer locations is required

Must possess a valid Drivers License

Tools Required : Battery power tools

Battery power tools

Drill / Driver

Impact Driver

Circular saw

Oscillating saw

Saws-all / Reciprocating saw

Sander

Spare batteries / charger

Brad Nailer

Socket / Ratchet set (various sizes)

Crescent wrenches (various sizes)

Channel Lock (various sizes)

Lineman pliers

Needle nose

Pipe wrenches (various sizes)

Multimeter

Non-contact voltage tester

Receptable tester

Hammers (claw / 2-3lb mini sledge)

Tape measure

Levels

Speed square

Drywall tools (various sizes)

Angle grinder

Hammer drill

Please note, for this position we pay mileage port to port, but would expect our field techs to drive their own vehicle large enough to carry sheet rock, and water heaters, as well as bring their own tools.

Send me a message if you also have any questions about this aspect of the position!

Why ARM?

Along with competitive pay, we offer medical & RX, dental, vision, life insurance, company matching 401(k), HSA, paid vacations, paid holidays, and referral bonuses.

At ARM, we're dedicated to nurturing our team members' personal and professional growth through ARM University. We believe in lifelong learning as a cornerstone of both life and career success.

That's why we've built ARM University a platform that goes beyond the norm, providing opportunities for continuous education and mastery for our team.