Customer Service Supervisor

Customer Service Supervisor

The building materials industry is a trade that offers long-term stability and career growth opportunities. Alliance Door Products is a community of caring and motivated professionals.

Apply now and find out how our company values support our status as an industry-preferred employer.

Copy and paste the link below for an inside look at what it is like to be on the Alliance Door Products team!

ROLE : The Customer Service Supervisor is responsible for the day-to-day operations of the customer service / inside sales team to ensure that our customers receive the highest quality service on time, every time.

Responsible to lead and train the inside team in their daily functions.

HOURS : This is an in-office, full-time position. Monday through Friday.

WAGE : C ompetitive Wages - DOE

RESPONSIBILITIES :

• Conduct oneself with the highest level of integrity, positively representing the company and employees in a trustworthy and sincere manner.
• Assist in creating a supportive team-oriented work climate that supports our values and enables team members to develop professionally.
• Conduct regular team meetings to foster open communication of current needs and challenges and create opportunities for team participation and success.
• Collaborate on developing training programs focused on leadership, product knowledge, customer service, and technical systems.
• Involved in the hiring, management, evaluation and disciplinary processes for all Inside Sales and Office Personnel.
• Supervise the day-to-day planning, operation, and problem-solving of the Customer Service, Reception, Billing, and Estimation teams.

Monitor workloads and adjust responsibilities and workflow as needed.

Responsible for ensuring that the team processes all orders, customer calls, quotes, backorders, confirmations, credits, replacement orders etc.

efficiently and timely to ensure a positive customer experience.

• Manage and approve all PTO requests and calendar updates for inside sales, as well as administrative and reception staff.
• Works with branch and corporate leadership to ensure required price pages are available.
• Manage open order reports
• Have an advanced understanding of the branch's shop, warehouse, and shipping processes.

CORE SKILLS & QUALIFICATIONS :

• Must have at least five (5) years of experience working in a customer service office environment.
• Two (2) to five (5) years of Supervisorial experience preferred.
• Familiarity with the door and / or millwork industry, or building industry is preferred.
• Passion for driving change and delivering results through commitment to operational excellence and continuous improvement
• Must be able to communicate concisely and clearly in both written and verbal exchange.
• Significant experience with Outlook, Word and Excel software required.
• Knowledge of telephone communications, office systems and record keeping required
• Related college degree preferred (not required).

COMPENSATION & BENEFITS :

• Medical / Dental / Vision insurance
• Retirement Plan
• Paid Holidays
• Paid Time Off
• Paid Bereavement Leave
• 401K

MORE ABOUT OUR COMPANY :

We are an equal opportunity employer and one of North America's leading distributors of high-quality door products. The great service and products we deliver are a result of the hard work and talent of our exceptional team.

We work very hard to hire the best team members who share our core values in respect for all people, integrity in every situation, and quality in everything we do.

A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company.

Job offer is contingent upon passing a pre-employment drug test, including marijuana. As a standard part of the employment application process, Alliance Door Products may request employment references.

Job Posted by ApplicantPro