Job Description
Job Description
The Information System Engineer will support the delivery of IT services, provide end user support, and play a hands-on role in supporting various local and enterprise systems, including Azure / M365.
Major Responsibilities / Functions :
- Provide hands-on technical assistance, support, and training to internal customers.
- Possess excellent communication, technical, and time management skills.
- Configure, repair, manage, and track new and existing employee equipment.
- Troubleshoot, resolve, repair, and document complex technical problems and issues.
- Perform compatibility testing for new hardware and software.
- Communicate system and process changes to appropriate personnel.
- Administer and maintain Active Directory / Azure Active Directory.
- Generate runbooks, training aids, quick reference guides, and other aids to enable internal customers to be self-sufficient.
- Provide input to management for planning of infrastructure, process improvements, and support activities.
- Performs all other duties as assigned.
Knowledge, Skills & Abilities :
- Degree in Computer Science or similar curriculum with technical background in related discipline, or similar combinations of equivalent education and experience.
- 2+ years of experience in IT support.
- Proficiency in Microsoft OneDrive, SharePoint, Outlook, and Teams.
- Experience managing Microsoft Windows 10 / 11 and Server OSs.
- General understanding of routers, switches, firewalls, WiFi access points, and VPN.
- Maintenance of 1 or more applicable Microsoft certifications (MTA / MCSA) is desirable.
- On-call availability to work and / or coordinate outside of normal business hours.
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