Front Desk

Job Description

Job Description

Who Are We?

We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near and far.

At Jefferson, we understand it takes more than clinical excellence to earn a patient’s trust. It’s of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs.

We’ll do whatever it takes to put a smile on each patient’s face, so the rest of the world can see how amazing it is. We truly change people’s lives.

Do you want to be a part of our life changing team?!

Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the first impression and final memory for the interactions at Jefferson.

Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns;

process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies.

Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.

What You’ll Do

• Provide excellent customer service to patients
• Be the first impression welcoming patients to the office and the final friendly face they see after their visit
• Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned

Who We’re Looking For

• Someone dedicated to going above and beyond to ensure the best customer service and experience
• Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture
• Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities

The Perks!

• Competitive pay and bonus structure starting salary $13 / hour and bonuses of up to $800 / month*!
• New Grads welcome!
• Growth and advancement opportunities for leadership roles
• Vacation and PTO
• $25,000 of Company-paid Life Insurance
• Wide variety of additional benefits including :
• Medical
• Dental
• Vision
• Short-term and Long-term Disability
• Health Saving Account
• Flexible Spending Account
• Dependent Care Spending Account
• Supplement Life Insurance for you or your dependents
• 401(k)
• Accident
• Critical Illness
• Identity Protection
• Team Member Assistance Program

Basic Qualifications

• Customer service experience
• High School Diploma or equivalent required
• Intermediate Microsoft office proficiency, specifically Excel, Outlook and Word

Preferred Qualifications

• Dental office management experience, especially in a multi-specialty office, highly preferred
• Knowledge of Dentrix and Dolphin dental software
• CPR-BLS, RDA, or other related dental certifications

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