Personal Injury Receptionist/General Assistant

Job Description

Job Description

Lebovitz Law Group (LLG) is an established Personal Injury Law Firm located in midtown Phoenix. A serious injury or wrongful death of a loved one can be a life changing event.

Our clients receive the attention, time and detail required to help them through one of their most difficult times. LLG continues to grow, and we work hard to treat our clients and legal team like family;

we believe in our employees and support their personal growth and development.

LLG is currently seeking a full-time Receptionist / General Assistant. Ideal candidates will have at least 1 year of personal injury experience;

however, additional training is provided. We are selective about which cases we take and keep case volume low so that our team can produce top quality work and provide the time, attention, and detail our clients deserve.

We have an open-door policy and support our team by maintaining an open line of communication. LLG provides extensive opportunities for training and continuing education.

We have an incredible team environment with a positive culture that fosters the opportunity to do meaningful work and make a difference in people's lives.

Summary Job Description

• Develop positive relationships with clients, insurance adjusters, and medical providers.
• Greet and assist onsite guests with a positive, helpful attitude, providing them a professional welcome, going above and beyond in the service approach.
• Screen calls, update clients with status of their case, provide information to medical providers and insurance companies.
• Utilize case management software; data entry including placing notes into the firm’s client management system.
• Organize and maintain documents in paper and electronic filing systems.
• Facilitate Initial Correspondence with AHCCCS, Medicare / CMS, and private health insurance / ERISA.
• Communicate with medical facilities / providers.
• Request police reports.
• Request all medical records and itemized billing statements.
• Verify account balances.
• Submit Notice to Bill Health Insurance.
• Provide general office support and assistance in completing miscellaneous projects (administrative tasks, copying / scanning / filing / faxing, and team support) as needed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

The candidate MUST possess the following :

• Bilingual English / Spanish.
• Enjoys working in a collaborative team environment; Able to contribute positively as part of a team, helping with various tasks as required.
• Ability to act with integrity regarding all matters of confidentiality.
• Excellent communication with customer service experience; Ability to communicate effectively verbally and in writing.
• High energy individual who enjoys providing good customer service to clients.
• Warmth, professionalism, sincerity, and a welcoming attitude come naturally to you whether speaking to our clients on the phone or greeting them in our office.
• Have extraordinary organizational and interpersonal skills dealing with a diverse range of people.
• Excellent attitude; Professional and pleasant personality.
• Reliability and timeliness; Dedicated and hard-working.
• Strong attention to detail.
• Able to answer phones and other general office tasks; Able to screen calls.
• Consistent, professional dress and manner.
• Ability to apply common sense understanding to solve practical problems and deal with a variety of situations; Ability to think on your feet because when working in a client-service business not everything is cut and dry.
• Be a self-sufficient, self-motivated, highly organized multi-tasker who works well in a fast-paced environment; Capacity to work under pressure and prioritize work quickly.
• Be responsible and must be able to represent the firm in a manner befitting a law office.
• Tech savvy and confident handling new computer and phone systems, knowledge of Windows environment, and proficient using Microsoft Office / Office 365.
• Communication must be a skill you have mastered - whether speaking or listening.
• Desire to learn; The right candidate has opportunities to advance.

Compensation & Benefits :

• Salary commensurate with experience.
• Health, Dental, Vision.
• 401k.
• Paid time off / sick leave.
• Flexible schedule.
• Opportunities for continuing education and / or tuition reimbursement.
• Become part of an awesome, growing team!

Company Description

Lebovitz Law Group (LLG) is a Personal Injury Law Firm located in midtown Phoenix. A serious injury or wrongful death of a loved one can be a life changing event.

Our clients receive the attention, time and detail required to help them through their most difficult times. We treat our clients and legal team like family;

we believe in our employees and support their personal growth and development.

Company Description

Lebovitz Law Group (LLG) is a Personal Injury Law Firm located in midtown Phoenix. A serious injury or wrongful death of a loved one can be a life changing event.

Our clients receive the attention, time and detail required to help them through their most difficult times. We treat our clients and legal team like family;

we believe in our employees and support their personal growth and development.