Tätigkeitsbereich : SonstigesGesellschaft : Mercedes-Benz Manhattan, Inc.Standort : New York, USStartdatum : sofortVeröffentlichungsdatum : .
4Stellennummer : MER3CQMArbeitszeit : Vollzeit Join usAufgaben
MBM Floor Supervisor Brand Experience and Delivery Job Description
The compensation range for this position is $, - $,.
Primary Purpose of Job
Creates and manages to the desired brand experience in the showroom, boutique, café, and customer experience.
Overall Deliverables : This content should not be considered an exhaustive statement of responsibilities or requirements.
Employees may be required to perform other job related responsibilities in order for the department to achieve its’ goals.
Responsibilities : Frequency
Frequency
Daily / Monthly
Time
Defines and documents dealership desired processes for delivery, customer greeting, concierge service, boutique process, cashiering, customer hand-over and café;
As needed
Determines hospitality and retail experience needs for areas of responsibility
Ongoing
Determines and implements retail merchandising / display elements along with boutique teams for sale. Manages sales and retail displays
Daily
Determines, staffs, trains and delivers Café and on-call delivery of items from boutique and café to clients on showroom.
Business owner for web-based app.
Daily
Defines and delivers on vehicle hand-over process managing team of delivery specialists
Daily
Communicates and manages training requirements for hospitality process in area of responsibility including training of associates and managing to process
Ongoing quarterly planning
Manages necessary staffing to deliver on desired experience
Ongoing
Manages on floor daily and monitors all employees- inspects for process, delivery, cleanliness of floor, uniforms, use of equipment and monitors customer satisfaction.
Manages inventories for café.
Ongoing
Qualifikationen
Requirements & Conditions
Preferred candidate must have a minimum of 5 years business / luxury / catering to retail experience / customer interactions.
Must be passionate for customer experience and able to motivate employees to deliver memorable experiences.
Education
Bachelor’s degree in business, communication, management or other related field. A master’s degree is preferred but not required with relevant retail experience.
Knowledge (necessary to perform proficiently in this position)
Must have experience in retail merchandising, retail displays, marketing communication, design and decorating, customer experience, project management (highly organized), and strong people management skills.
Retail
Project Management
Leadership
Retail / dealer process knowledge preferred- hospitality background delivering high end luxury experience.
Ability to effectively manage projects and deliver on-time result, team player with proven high-profile project experience, representing luxury brand and product
Understanding and experience in transforming high-end luxury retail business preferably in Manhattan
Job Competencies and Core Behaviors
Job Competencies :
Highly organized, team culture leader, hospitality trained, must understand retail transformation and experience, people oriented, KPI and able to manage on strict timelines, merchandising, ability to delegate and manage results, ability to present to C-level audience, willingness to use new technologies to solve problems or create efficiency, understanding of process flows and ability to document processes
Core Behaviors :
High level coordination and project management skills
Luxury retail expert with ability to design and deliver desired experience
Understands people, process, hospitality, and merchandising
Strong hospitality guru
Budget and business focused
Skills, Abilities Knowledge
Other Skills :
Ability to work within corporate culture and retail organizations
Hospitality training and development specialty
College Degree with Business, Hospitality and Merchandising area of expertise (masters Preferred) or minimum of 5 years equivalent retail hospitality experience
The fully trained individual must develop and maintain comprehensive knowledge of :
Company Policies & Procedures
Company Mission, Goals & Vision
Departmental practices / procedures and how they apply to customers
Interdepartmental relationships and their effect on company, departmental and individual goals
Software that is applicable to the job
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